What are the responsibilities and job description for the Muscle Shoals - Pick-Up/Delivery Coordinator - Full-Time position at Long-Lewis Auto Group?
Long-Lewis of the Shoals is seeking a Pick-Up/Delivery Coordinator to play a pivotal role in assisting customers with the convenient scheduling of their vehicle pick-up and delivery for service appointments. In this dynamic position, you'll be the central point of contact, coordinating drivers and ensuring timely, professional communication with customers through our dealership-approved software. This role demands exceptional organizational skills to effectively juggle multiple schedules, adapt to last-minute adjustments, and consistently uphold the highest standards of customer satisfaction.
The ideal candidate will possess a high school diploma or GED, coupled with an unrestricted driver’s license and a clean driving record. The ability to confidently drive both automatic and standard-transmission vehicles is essential. We're looking for someone who is highly organized, meticulously detail-oriented, and capable of working productively with minimal supervision. A positive attitude, professional appearance, and outstanding communication skills are paramount. Furthermore, your responsibilities will include:
- Coordinating daily schedules for multiple pick-up and delivery drivers.
- Communicating with customers via phone, text, or email to confirm all details and timings.
- Expertly using scheduling software to track appointments and manage logistics.
- Responding promptly to any changes or delays in service.
- Collaborating seamlessly with service advisors and management to ensure a truly seamless customer experience.
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.