What are the responsibilities and job description for the Front Office Assistant position at Long Island Family and Elder Care?
Company Description Long Island Family and Elder Care is a community-focused organization dedicated to supporting individuals and families with a special emphasis on older adults. The organization provides compassionate, professional services designed to enhance quality of life, promote independence, and connect clients with needed resources. Team members work in a collaborative environment that values respect, reliability, and clear communication. The office in Melville, NY serves as a local hub for client outreach, coordination of care, and administrative support for a growing client base.
Role Description The Front Office Assistant is a part-time, on-site role based in Melville, NY, responsible for ensuring that the reception area and front office operations run smoothly. Daily tasks include greeting clients and visitors, answering and directing phone calls, managing appointment scheduling, and handling routine clerical and administrative duties such as filing, data entry, and maintaining records. The role also involves monitoring voicemail and email inquiries, preparing basic documents and forms, and updating client information in office systems. The Front Office Assistant works closely with care coordinators and other staff to support efficient service delivery and a welcoming environment for clients and their families.
Qualifications
- Candidates should possess strong Interpersonal Skills, with the ability to interact professionally and compassionately with clients, families, and colleagues.
- Candidates should possess Phone Etiquette skills, including clear communication, courteous call handling, and accurate message taking.
- Candidates should possess Appointment Scheduling skills, with experience using calendars or scheduling software to manage client visits and staff availability.
- Candidates should possess Administrative Assistance and Clerical Skills, including filing, data entry, document preparation, and basic record-keeping.
- Additional beneficial qualifications include reliability and attention to detail, proficiency with common office software (email, word processing, spreadsheets), prior experience in a front desk or healthcare/social services setting, and a high school diploma or equivalent.