What are the responsibilities and job description for the IT Technician position at Lonewolf dispatching?
Job Overview
We are seeking a dynamic and proactive IT Technician to join our team and support our organization’s technology infrastructure. In this role, you will be the frontline problem solver for technical issues, ensuring seamless operation of hardware, software, and network systems. Your expertise will help maintain high levels of system availability, optimize user experience, and uphold our commitment to reliable IT support. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, empowering our teams to achieve their best every day.
Duties
- Provide technical support to end-users across various departments, resolving hardware, software, and network issues promptly and efficiently
- Manage help desk systems to track, prioritize, and document support tickets, ensuring timely resolution and excellent customer service
- Troubleshoot computer hardware components including desktops, laptops, mobile devices, and peripherals to identify faults and implement solutions
- Support computer networking tasks such as configuring LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network), and troubleshooting network connectivity issues
- Assist with Active Directory management by creating user accounts, managing permissions, and supporting GPO (Group Policy Object) configurations for security and operational efficiency
- Maintain and support IT infrastructure including Windows Server environments, Linux systems, and other operating systems to ensure stability and security
- Conduct analysis of technical problems using diagnostic tools to identify root causes and develop effective solutions for equipment or software malfunctions
Experience
- Proven experience in providing IT support within a corporate or organizational setting with a focus on desktop support and equipment troubleshooting
- Strong knowledge of Microsoft Office applications and familiarity with help desk systems for ticket management
- Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, and network troubleshooting
- Demonstrated ability to support Windows operating systems (including Windows 10/11), Microsoft Windows Server environments, Linux OS, and mobile devices
- Skills in hardware support including installation, maintenance, upgrades, and troubleshooting of computer hardware components
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users while providing exceptional customer service
- Ability to analyze complex technical problems quickly and develop practical solutions in a fast-paced environment
Join us as an IT Technician if you’re passionate about technology support and eager to make a tangible impact by keeping our digital environment secure, efficient, and innovative!
Pay: $75.00 - $100.00 per week
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Graff, MO
Salary : $75 - $100