What are the responsibilities and job description for the Service Manager position at Lonestar Forklift, Inc.?
Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.
The Opportunity
Lonestar Forklift is looking for a Service Manager to join our team in Odessa, Texas. As the Service Manager, you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers.
Essential Duties & Responsibilities
As the Service Manager, your key responsibilities will include:
The ideal candidate will possess the following skills, knowledge, and competencies:
Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LonestarForklift
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.
The Opportunity
Lonestar Forklift is looking for a Service Manager to join our team in Odessa, Texas. As the Service Manager, you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers.
Essential Duties & Responsibilities
As the Service Manager, your key responsibilities will include:
- Managing the performance and development of the Service team, including driving the accountability of team members, staffing the department appropriately, and facilitating training
- Partnering with the Human Resources department on labour-related and sensitive personnel issues
- Contributing to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively managing the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
- Working in partnership with other business units to develop and grow key customer accounts, while generating new business and revenue streams
- Actively addressing customer service issues and/or disputes
- Managing Key Performance Indicators that relate to the Service department
- Strategically analyzing the financial statements, utilizing them as a tool to drive the profitability of the department
- Advocating and driving compliance on all corporate safety initiatives, policies, and programs
The ideal candidate will possess the following skills, knowledge, and competencies:
- Previous leadership experience, including at least five years of supervisory experience in a Service department
- Mechanical knowledge of heavy machinery or material handling equipment is a strong asset
- Post-secondary degree or diploma in business, operations management, or a related discipline preferred
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Excellent interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Superior organization, prioritization, and planning skills
Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
- Comprehensive medical, vision, and dental benefits for you and your dependents
- Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
- Employee assistance programs
- 401K matching
- Ongoing professional development opportunities
Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LonestarForklift