Gift Shop Lead Clerk

General Definition:

• Assists in the daily operation of the gift shop, including inventory control and merchandising, coordinating and monitoring daily activities of gift shop employees.

Essential Job Functions:       

• Assists in overseeing the daily operation of all gift shop kiosks.
• Oversees opening and closing of kiosk locations.
• Assists in merchandising functions including receiving inventory, stocking, merchandise display, pricing and signage.
• Assists gift shop employees with sales functions including MICROS system, cash handling, and daily transaction reporting.
• Accepts money and other transactions and provides correct change to customers.
• Acts as supervisor and responsible for the gift shop operation in the absence of the manager.
• Relieves staff for breaks or meal periods as needed.
• Stays informed of current promotions involving gift shop items.
• Reports to Concessions/Gift Shop Manager any violation of company or departmental policies in a timely manner. 
• Assists in coordinating and executing physical inventory counts on a monthly (or as assigned) basis; ensuring counts are accurate and conducted timely.
• Records receipt of ordered merchandise, including verifying the description, quantity, and pricing of merchandise ordered.  Reports discrepancies to Gift Shop Manager in a timely manner.
• Opens and unpacks cartons or crates of merchandise, verifies accuracy of invoice against items received. Reports discrepancies to Concessions/Gift Shop Manager in a timely manner.
• Assists with stamping, attaching, or changing merchandise price tags; refers to price list for accuracy and consistency.
• Inspects merchandise to ensure correct pricing and display. 
• Checks and maintains par levels daily.  Alerts Concessions/Gift Shop manager to low quantities, missing items and other discrepancies in a timely manner.
• Assists with signage and display of merchandise to attract customers and promote sales.
• Responds to customer complaints in a friendly, professional manner.  Involves Gift Shop Manager as needed.
• Assists in employee training, including company policies, departmental procedures, MICROS system, and other job duties as assigned.
• Assists gift shop employees in completing difficult or complex sales.
• Assists gift shop employees with voids and returns when necessary.
• Assists other departments with merchandise transfers as needed. 
• Recommends effective ways to control inventory, increase security measures, promotions, and merchandising.
• Maintains a neat and orderly work area.
• Performs other related duties as may be assigned by reporting senior.

Education & Training:

• High school diploma or GED; or three years related experience and/or training; or combination.
• Four years of experience required, including two years supervisory experience in operations or related field

Knowledge, Skills and Abilities:

• Must possess high integrity and work ethics. 
• Excellent customer service, communication skills, and ability to work as a team required. 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and group situations to customers, co-workers, and employees.
• Must be able to give and follow specific instruction, including providing supervision to support staff.    

Training:

• Responsible Gaming

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions.

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to Medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses
  • Consistent exposure to spoke filled environment