Merchant Services Specialist I

JOB SUMMARY

The Merchant Services Specialist I develops new processing relationship for Merchant Services products with local business.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.  In addition, incumbent may be required to rotate between banking centers, as needed.

• Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests
• Prepares proposals and prepares and performs sales presentations and product training at client locations
• Prepares client implementation documents, prepares and maintains client files
• Performs follow up with Merchant Services referrals from bank employees
• Tracks new account production and residual volume
• Monitor portfolio reports (low volume, no activity, inventory record)
• Acts as liaison with branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Banking Center huddles)
• Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity
• Performs periodic portfolio reviews to identify revenue opportunities
• Participate in bank trainings as required specific to the merchant services department
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• A self-starting individual who possesses a High School diploma
• One month to twelve months of similar or related experience
• Excellent written and verbal communication skills for maintaining effective relationships with officers, staff employees and customers; bilingual in English and Spanish
• Effective negotiation and sales presentation skills
• Knowledge of personal computers and familiarity with word processing and spreadsheet software is essential
• Strong sales, aptitude, flexibility, professionalism, ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions
• Attention to detail and a high degree of mental concentration, as well as the ability to multi-task
• Ability to work a flexible work schedule Monday-Saturday
• Travel is required