Informatics Clinical Applications Specialist

At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares in our collective success.

Job Purpose:

The Informatics Clinical Applications Specialist is responsible for providing the highest level of assessment, analysis, implementation, evaluation, education, and support for our customers on healthcare systems provided and installed by LSC Companies. The Informatics CAS will be responsible to support the CAS team in preparing and implementing Customer Care Visits and leading the activities that require engagement from Clinical Leaders and Executives. 

Duties and Responsibilities 

Customer Facing Activities

• Conduct trainings for healthcare professionals on the use of nurse call systems, infant abduction systems, management software, peripheral devices (wireless phones, pagers, RTLS, etc.) and any other systems associated with healthcare systems provided by LSC Companies
• Review, identify, analyze, and recommend design/changes to support the ease of use of applications and systems.
• Assist documentation of end user system testing procedures and work with CAS and Support Technician to ensure proper system configuration per needs assessment.
• Provide go-live support
• Provide evaluation of end  user use of the technology, design, development, and education at customer sites
• Review system installation configuration and confirm facility layout
• Confirm training location, times, accommodations, equipment needs prior to execution
• Work closely with the CCIO, CAS, Service Lead, and Account Managers to assess customer needs and expectations of systems purchased from LSC Companies. Assist to create alignment where gaps are identified.
• Provide clinical leadership to Sales in Responder Enterprise presentation 
• Lead ‘Blueprinting’ activities at Responder Enterprise customer sites
• Provide customer support by answering workflow and technical questions from Customers and referring calls to technical staff or Service when necessary
• Train LSC Companies’ staff on such systems or processes when appropriate
• Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost 
• Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
• All employees are required to actively participate in the LSC Safety Program.
• Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
• Other duties as assigned.

Administrative

• Documentation of facility needs assessments, programming guides, contacts, and systems
• Provide customized system configuration needs to Support Technician
• Documentation of Customer Care Visits, customer communications and trainings as needed and/or provided
• Schedule and plan CCV to improve the utilization of the after-the-sale Customer Services Agreement
• Produce, duplicate, and assemble customized training materials after evaluation has been completed
• Create and update e-learning modules
• Coordinate with Service to schedule Support Technician
• Maintain accurate records of hours provided against hours allotted per project or contract 
• Maintain accurate databases and resource materials
• May be asked to help with supervising administrative tasks and actions for the CAS Team.

Qualifications

• Licensed in the State of Texas/Arkansas (RN, RRT, PT)

• Experience in hospital and outpatient clinical workflow that will be aligned to LSC Technologies
• Experience using and teaching process improvement utilizing LEAN methods.
• Experience collecting appropriate information and documenting in current and future state workflow maps
• Experience in the analysis of data sets, presentation of the data, and recommendations to clinical leaders based on needed process improvement initiatives.
• Knowledge of electronic equipment, computer hardware and software.  
• Ability to operate applications, enter data, manipulate, and process information.
• Proficiency in computer applications, including MS Word, MS Excel, MS PowerPoint and maintaining databases.
• 5 years of peer or customer training experience required

Education Requirements

• Bachelor’s degree from an accredited nursing college or equivalent in a clinical field required
• 5 year of healthcare experience required 
• Informatics Certification preferred

Skills

• Ability to read, write, and speak the English language utilizing excellent grammar
• Strong, effective, confident written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations
• Ability to work with all levels within the organization, facilitate communication, and effectively document related activities
• Detail oriented with a creative aptitude, technology-related curiosity, and a positive attitude.
• Ability to organize, plan and prioritize work to complete within required time frames and to follow up on pending issues
• Knowledge of principles and processes for providing great customer service
• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.  Ability to comply with laws and maintain confidentiality of patient information
• Willingness to learn both in organized classroom environment and on your own by studying operation and maintenance manuals, Standards of Excellence, and other digital content.
• Willingness to take college and other classes on non-company time to increase knowledge in specified areas