McAllen Communications

Job Description: Emergency Medical Dispatcher (Entry Level)

Location: McAllen, TX
Department: Communications
Reports To: Dispatch Supervisor
Employment Type: Full-Time
Pay Rate: $16 per hour

The Emergency Medical Dispatcher is responsible for receiving, evaluating, and prioritizing emergency and non-emergency calls for service. This role involves dispatching and coordinating EMS resources for both Inter-Facility Transfers (IFT) and 911 emergency calls. The dispatcher ensures a prompt and effective response to all service requests by utilizing communication skills, quick decision-making, and efficient resource management.

This entry-level position provides in-house training and certification, making it ideal for those looking to begin a career in emergency medical services. As a dispatcher, you will play a critical role in supporting EMS professionals in the field while providing vital assistance to the community.

Key Responsibilities:

• Answer and process emergency and non-emergency calls, gathering and recording information to determine the nature and urgency of each call.
• Dispatch and coordinate EMS units to emergency and non-emergency incidents based on priority and availability.
• Monitor the status and location of all units, maintaining ongoing communication to ensure effective operations and personnel safety.
• Utilize computer-aided dispatch (CAD) systems to enter call information, track resources, and manage response times.
• Provide pre-arrival instructions and guidance to callers in emergency situations.
• Maintain clear communication and coordination with EMS personnel, other emergency services, and healthcare facilities.
• Document all calls, dispatch activities, and communications accurately and thoroughly.
• Assist with administrative tasks, such as data entry, report generation, and scheduling.
• Participate in continuous training and professional development to stay current with dispatch protocols and emergency response techniques.

Job Qualifications: Emergency Medical Dispatcher (Entry Level)

Education:

• High school diploma or equivalent required.

Experience:

• No prior experience required; in-house training and certification will be provided.

Skills:

• Strong verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Excellent multitasking, organizational, and problem-solving abilities.
• Basic computer skills, including proficiency with Microsoft Office Suite.

Other Requirements:

• Willingness to work various shifts, including nights, weekends, and holidays.
• Ability to sit for extended periods in a fast-paced, high-stress environment.
• Ability to hear and speak clearly over radio and telephone communication systems.

Salary : $16