Concierge

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

LMR VISION

Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.

SUMMARY

The Lone Mountain Ranch Concierge serves as a central point of connection between our guests and the exceptional experiences the Ranch has to offer. Whether assisting with reservations, coordinating activities, or managing special requests, this role ensures that each interaction feels thoughtful, genuine, and elevated. With a focus on personalized service, the Concierge helps craft stays that reflect the unique charm and magic of the Ranch, fostering memorable moments for every guest.

The ideal candidate is detail-oriented, warm, and composed—someone who thrives in a guest-facing environment and has the intuition to anticipate needs before they arise. They are calm under pressure, energized by problem-solving, and committed to delivering service that feels both gracious and personal. A strong communicator and proactive team player, they take ownership of each guest interaction and contribute meaningfully to the overall guest experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet and engage with guests in a polished, approachable manner, ensuring all needs are met with professionalism and care.
• Manage and confirm reservations for dining, activities, and accommodations, tailoring each experience to the individual guest.
• Provide insightful and personalized recommendations on local attractions, outdoor adventures, and events, aligned with guest interests.
• Coordinate special requests including transportation, spa appointments, private guides, and celebrations with accuracy and timeliness.
• Communicate clearly with restaurant, activities, front office, and other Ranch departments to ensure cohesive guest service.
• Address any guest concerns or last-minute requests with a calm, solution-focused approach.
• Maintain detailed records of guest preferences, itineraries, and feedback to support consistency and personalization.
• Identify opportunities to enhance guest experiences through added-value offerings, special touches, or thoughtful gestures.
• Participate in team meetings and collaborate with various departments to ensure a smooth flow of communication and service.

EXPERIENCE

• Previous experience in a guest services or concierge role in a resort, ranch, or luxury hospitality environment.
• Strong familiarity with the Big Sky area, including outdoor recreation, dining, and cultural offerings.
• Excellent written and verbal communication skills, with a warm and professional tone.
• Strong organizational and multitasking abilities, with an exceptional attention to detail.
• Confident using guest service platforms and booking systems; tech-savvy and resourceful.
• A genuine desire to contribute to a positive and memorable guest experience.

WORK ENVIRONMENT

• All Concierge team members are required to attend the weekly “10-Day” planning meetings.
• Shifts may include evenings, weekends, and holidays depending on guest needs and Ranch operations.
• This role requires frequent interaction with guests and staff and may involve occasional lifting (up to 25 lbs) for administrative and hospitality-related tasks.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Lone Mountain Ranch reserves the right to modify or adjust the hybrid work-from-home arrangement as business needs evolve.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.