Sales Counselor

Be Part of Something Meaningful - at Londonderry Village! Located in the heart of Palmyra, PA.

Are you ready to make a difference every day?

Londonderry Village is a vibrant, active senior living community that is home to over 620 residents across independent living, personal care, and skilled nursing. For more than 45 years, we've built a workplace where staff are truly appreciated - and where the work you do matters.

We're proud to offer more than just a job. At Londonderry Village, you'll be part of a compassionate, mission-driven team that supports one another. If you're passionate about helping others and want to feel connected to the impact you make, this is the place for you.

Why Work With Us?

Enjoy a wide range of perks and benefits, including:

• Medical, Vision, and Dental Insurance
• Generous Paid Time Off - vacation, sick, and personal days
• 403(b) Retirement Plan with Company Match - up to 8%!
• Company-Paid Life Insurance, Accidental Death, and Short-Term Disability
• Health Reimbursement Account (HRA)
• Wellness Incentives for Annual Checkups
• Employee Assistance Program (EAP)

And that's not all - you'll also have access to onsite amenities that support your well-being:

• Fully equipped Wellness Center with gym, pool, and hot tub.
• Onsite Cafe, Restaurant, and Convenience Store.

Make a difference. Feel valued. Thrive.

Join us at Londonderry Village - and love where you work.

Be the Connection That Opens the Door

The Sales Counselor plays a vital part in supporting our Sales Department by coordinating key administrative and sales functions that help sustain and grow Independent Living occupancy. Serving as a primary point of contact for prospective residents, this position guides individuals and families through every step of the journey, from initial inquiry and tours to applications and move-ins, ensuring a seamless, welcoming experience.

In this role, you will maintain accurate waitlist and CRM records, assist with unit turnover coordination, and support resident onboarding preparations. You'll collaborate closely with internal teams while building meaningful connections with external prospects, ensuring every interaction reflects our commitment to a person-centered, relationship-driven approach. The result? A smooth sales cycle and a positive first impression that sets the tone for a resident's new chapter.

This position is full-time with day shift hours.

Your responsibilities will include:

• Responds to customer inquiries via email/telephone, ensuring accuracy of information provided.
• Conducts prospect tours, including an overview of marketing materials, accurately answering questions, reviewing the application process, and showing campus amenities and select Independent Living (IL) units.
• Assists in maintaining the IL wait list, making periodic courtesy calls to those on the waitlist to keep information accurate and up to date.
• Processes and enters all new applicant/resident required paperwork into CRM database.
• Performs Megan’s Law and criminal background checks on all new applicants/residents.
• Manages the complete sales cycle, including unit offering, scheduling of contract signing, assisting with design selection appointments, and unit settlement. 
• Performs outreach calls and unit offering for open IL units, per guidelines and procedures.
• Ensures all selections have required sign-offs and upgrades are paid by the designated deadline.
• Helps to maintain the IL photo directory.
• Attends other departmental meetings as requested by the Director of Sales & Marketing.
• Manages and maintains all unit turnover projects in Worxhub. 
• Process all selections through Worxhub and place vendor orders accordingly.
• Creates welcome binders and welcome bags for new residents moving to campus.
• Communicates prospect concerns, requests, and recommendations to the Director of Sales & Marketing. 
• Attends trade shows, seminars, and speaking engagements as requested by management.

What You Bring to the Table

• Licensed and Road-Ready: Possession of a valid PA Driver’s License in good standing.
• Educational Foundation: Associate’s or Bachelor’s degree in Marketing, Public Relations, Communications, or a related field.
• Tech-Confident: Proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint) with the ability to create professional documents, reports, and presentations.
• Strong Communicator: Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences.
• Highly Organized: Exceptional time management and organizational skills with the ability to prioritize and juggle multiple projects under deadlines.
• Creative Thinker: Brings fresh ideas, visual storytelling skills, and strategic thinking to marketing initiatives and campaign planning.
• Collaborative Attitude: Works well across departments, builds relationships easily, and thrives in a team-oriented environment.
• Detail-Oriented: Maintains a sharp eye for accuracy in content, data, and design to ensure brand consistency and quality across all materials.
• Customer-Focused Mindset: Understands the importance of building trust and positive experiences with both internal and external stakeholders.

Salary : $25