What are the responsibilities and job description for the Credit & Collections Coordinator position at London Approach?
We are seeking a Credit & Collections Coordinator for an established company in Willingboro, NJ. This opportunity is ideal for a professional with commercial collections experience who enjoys managing a high-volume portfolio, resolving account issues, and building strong customer relationships.
Responsibilities
- Manage collections for a portfolio of approximately 1,000 customer accounts.
- Review accounts receivable aging reports, prioritize past-due balances, and contact customers by phone and email to secure payment.
- Document collection activity, payment commitments, and account updates.
- Research and resolve customer deductions, payment discrepancies, and outstanding balances.
- Prepare and send customer statements and collection correspondence.
- Partner with sales and internal teams to address credit holds, credit limits, and payment terms.
- Monitor orders on credit hold throughout the day and coordinate releases in accordance with established procedures.
- Maintain accurate customer billing and accounts payable contact information.
- Meet established collections goals while providing professional customer service.
Qualifications
- At least 2 years of commercial credit and collections experience.
- Experience managing a large customer portfolio in a fast-paced, high-volume environment.
- Excel proficiency, including pivot tables and VLOOKUPs.
- Experience using an ERP system such as Epicor Prophet 21, NetSuite, Oracle, or a comparable platform.
- Strong phone skills and confidence proactively contacting customers regarding outstanding payments.
- Professional communication, strong attention to detail, and effective problem-solving skills.
- Ability to prioritize competing deadlines and work collaboratively toward department goals.
- High school diploma or equivalent required; additional education preferred.
- Availability for overtime as needed.
Benefits
- Three weeks of PTO ( an additional birthday PTO day!)
- Six paid holidays.
- 401(k) match.
- Discretionary annual bonus based on company performance.
Salary : $50,000 - $60,000