Customer Success Representative

About the Role:

We’re looking for a friendly and proactive Customer Success Representative to join our on-site team. In this role, you’ll be the main point of contact for our clients, ensuring they have a smooth experience and get the support they need. You’ll help build strong relationships, address inquiries, and assist in resolving any issues quickly.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries, both in person and via phone/email.
• Assist clients with questions, product use, and issue resolution.
• Build and maintain strong relationships with clients to ensure satisfaction.
• Collaborate with internal teams to address customer needs and feedback.
• Track and report customer interactions and follow up as needed.

Requirements:

• Strong communication and interpersonal skills.
• Problem-solving mindset and ability to handle multiple tasks.
• Positive, customer-focused attitude.
• Prior experience in customer support or client-facing roles is a plus.
• Ability to work on-site full-time.

Why Join Us:

Be part of a dynamic team where your contribution directly impacts customer satisfaction and company growth.