What are the responsibilities and job description for the VP, Customer Success position at Check Point Software?
Why Join Us?
Check Point is a global leader in cybersecurity, protecting over 100,000 organizations—including enterprises, governments, and service providers—from next-generation threats using our AI-powered, cloud-delivered Infinity platform . We deliver holistic protection across network, cloud, workspace, endpoint, and security operations—with a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results .
Position Overview
The Vice President of Customer Success at Check Point Software Technologies will be responsible for leading our global customer success strategy, ensuring that our clients achieve their security objectives while maximizing value from our solutions. This strategic leadership role reports to the Chief Customer Office and involves collaborating cross-functionally with Sales, Product Management, Support, and Services teams to deliver a superior customer experience, drive customer satisfaction, loyalty, and retention.
Key Responsibilities
Check Point is a global leader in cybersecurity, protecting over 100,000 organizations—including enterprises, governments, and service providers—from next-generation threats using our AI-powered, cloud-delivered Infinity platform . We deliver holistic protection across network, cloud, workspace, endpoint, and security operations—with a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results .
Position Overview
The Vice President of Customer Success at Check Point Software Technologies will be responsible for leading our global customer success strategy, ensuring that our clients achieve their security objectives while maximizing value from our solutions. This strategic leadership role reports to the Chief Customer Office and involves collaborating cross-functionally with Sales, Product Management, Support, and Services teams to deliver a superior customer experience, drive customer satisfaction, loyalty, and retention.
Key Responsibilities
- Develop and execute a comprehensive Customer Success strategy to enhance customer satisfaction, retention, and growth.
- Lead and scale global customer success teams, cultivating a high-performance, customer-focused culture.
- Drive initiatives focused on optimizing customer onboarding, adoption, and utilization of Check Point solutions.
- Establish and maintain relationships with key customers, understanding their security priorities and aligning solutions to address their evolving needs.
- Collaborate closely with Sales, Product, Engineering, and Support teams to ensure seamless customer experiences and effective issue resolution.
- Develop and implement customer health metrics, reporting frameworks, and analytics to track success and identify improvement opportunities.
- Proactively identify customer risks and develop mitigation plans to maintain high retention and reduce churn.
- Represent the voice of the customer internally, advocating for customer-driven improvements and influencing product roadmaps.
- Bachelor’s degree; MBA or relevant advanced degree preferred.
- 10-15 years of progressive leadership experience in Customer Success, Account Management, or related fields, ideally within cybersecurity, SaaS, or technology sectors.
- Proven track record of leading and scaling global customer success teams.
- Strong strategic and operational experience, with demonstrated success in implementing effective customer engagement frameworks.
- Exceptional customer-centric orientation with the ability to build trust and credibility at executive levels.
- Excellent leadership, communication, and interpersonal skills, capable of inspiring teams and driving cross-functional collaboration.
- Analytical mindset with proficiency in customer success tools and data-driven decision-making.
- Experience working in cybersecurity or related technology fields strongly preferred.
- Must be eligible to work in the US without sponsorship from an employer now or in the future