Billing Specialist

Job Summary:

As a Billing Specialist, the primary responsibilities include managing delinquent accounts through outbound courtesy calls and responding to customer inquiries regarding billing, collections, and disputes. They also participate in invoice audits, process payments, and handle returned mail. Additionally, the role involves researching misapplied payments, reporting bad debt write-offs, and managing payment interruption notices. Maintaining accurate records of customer interactions and collaborating with the Billing Operations Manager on various projects are integral aspects of the position.

Competencies:

• Responsible for understanding and adhering to company policies and living the Logix values
• Deliver timely results, ensure output is accurate and of high quality, focus on reliability
• Build domain knowledge and awareness of industry best practices
• Aware of larger strategy; complete tactical actions to support strategy and can contribute to discussions
• Competent in own role; aware of adjacent roles
• Understand position in Logix's value chain and impact on other roles
• Understand my role and how I impact our customers' experience
• Communicate clearly and ask questions for clarification
• Escalate risks to leadership
• Collaborates openly and effectively with team members and across the organization.

Supervisory Responsibilities:

• None

Logix Culture:

Each team member has a responsibility to support and operate in alignment with our culture and company values. The behaviors and actions for each value may be different depending on the team member’s role and are critical to both the success of team members and the company.

Duties/Responsibilities:

• Makes daily outbound courtesy calls on delinquent accounts
• Responds to customer collection calls concerning billing, collections, roaming other areas of concern.
• Resolves billing disputes.
• Responds to incoming customer email inquiries in the Credit Mailbox.
• Participates in weekly invoice audits to identify invoice inconsistencies and errors.
• Processes incoming phone payments.
• Processes returned mail
• Researches misapplied payments.
• Keeps accurate notes regarding all contacts with customers
• Reports bad debt write-offs to collection agencies.
• Processes payment interruption notices.
• Receives, records, and forwards cash payments and checks received in office to Accounting.
• Performs other duties clerical, proofreading, special Business projects from time to time as requested by the Billing Operations Manager or as business needs dictates.

Required Skills/Abilities:

• Must be able to learn all aspects of the job by on-the-job-training, attending seminars/vocational schools or classes, reading instruction manuals, etc., for this position.
• Ability to define problem(s), define seriousness of problem(s), collect data, and establish facts.
• Working knowledge of computer operations and accounting.
• Maintain positive attitude towards co-workers and customers.
• Maintain honesty and integrity in all dealings.
• Effective time management.
• Good understanding of office etiquette, procedures, and equipment.
• Understanding of the principles and practices of supervision.
• Ability to exercise independent judgment.
• Professional and effective oral and written communication skills.

Education and Experience:

• High school diploma or GED required.
• One (1) year relevant work experience in business and customer service.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to communicate by typing, reading, talking, and listening effectively. The employee will be required to work for extended periods of time at a desk on a computer and must be able to maneuver through office spaces as needed. Accommodation will be provided as necessary to ensure all employees can fulfill their job responsibilities effectively.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• billing: 1 year (Preferred)

Ability to Relocate:

• Houston, TX 77092: Relocate before starting work (Required)

Work Location: Hybrid remote in Houston, TX 77092