Ocean Exports Specialist

Position Summary

The Ocean Export Specialist is responsible for coordinating and executing international ocean export shipments in a third-party logistics environment. This role manages the movement of freight from origin through final destination, ensuring accuracy, compliance with regulations, and timely delivery while providing a high level of customer service.

Essential Duties and Responsibilities

• Shipment Coordination
  • Manage full-cycle ocean export shipments, including FCL and LCL cargo
  • Arrange bookings with ocean carriers, NVOCCs, and overseas agents
  • Coordinate trucking, drayage, and warehouse handling as required
  • Monitor shipment progress to ensure adherence to schedules

• Documentation and Compliance
  • Prepare and review export documentation including commercial invoices, packing lists, and bills of lading
  • Complete and/or verify AES (EEI) filings as required
  • Ensure compliance with applicable export regulations (EAR, OFAC, and other regulatory agencies)
  • Maintain accurate and complete shipment records

• Customer Service
  • Serve as a point of contact for customers regarding shipment status and documentation
  • Provide timely updates, including notification of delays or exceptions
  • Respond to customer inquiries and resolve issues as they arise

• Operations Coordination
  • Communicate with internal departments, including warehousing and trucking operations
  • Coordinate with international agents to ensure proper handling at destination
  • Identify and resolve shipment issues such as delays, rolled cargo, or documentation discrepancies

• Billing and Cost Control
  • Review vendor invoices for accuracy
  • Ensure correct rating and billing of customer shipments
  • Monitor shipments for cost efficiency and adherence to quoted pricing

• Systems and Reporting
  • Enter and maintain shipment data in company systems
  • Track key shipment milestones and update records as required
  • Utilize carrier and internal systems for shipment visibility

Qualifications

• Associate’s or Bachelor’s degree in supply chain, logistics, or related field preferred
• Minimum 2 years’ experience in the logistics industry or other customer-service field
• Desire to analyze and understand processes
• Strong organizational and time management skills
• Attention to detail and accuracy
• Ability to manage multiple shipments or tasks simultaneously
• Effective written and verbal communication skills
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Experience using transportation management systems (TMS) or similar platforms preferred

Preferred Qualifications

• Experience working in customer service 
• Comfortability communicating with international colleagues and agents
• Competent math/accounting skills
• Basic understanding of US and world geography

Work Environment

• Office-based role with regular communication via phone and email
• Fast-paced environment requiring the ability to meet deadlines and manage competing priorities

Physical Requirements

• The ability to sit for extended periods
• Occasional lifting of light materials (if applicable)