Customer Success Account Manager

About Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:The 

Customer Success Account Manager is responsible for ensuring long-term customer adoption, satisfaction, and renewal of our telematics solutions. Once customers complete their onboarding period (first 90 days), this role becomes the primary relationship owner—supporting end users, collaborating with channel partners, and working closely with internal sales teams to ensure customers continue to realize measurable value from their telematics investment. This role supports the entire post onboarding lifecycle, including product support, training, quarterly business reviews for larger accounts, upsell opportunities, and proactive engagement that drives retention and subscription renewal.

 What you will do:

• Onboarding contact, building strong relationships, conducting QBRs, and assessing account health and risks
• Act as a strategic advisor to drive feature adoption, workflow optimization, and measurable customer outcomes.
• Partner with sales teams on renewal forecasting, account planning, pricing support, and value messaging.
• Support dealers and channel partners with training, insights, and strategies to drive adoption, retention, and upsell opportunities.
• Deliver ongoing customer, partner, and internal training while addressing adoption barriers and support needs.
• Identify and support opportunities for add‑on services, advanced features, and additional product adoption.
• Maintain CRM accuracy, track account health and renewal metrics, and provide customer feedback to internal teams.

When & Where:

• Hybrid Work Schedule in the office 3 days a week in our Grand Rapids, MI office
• Travel required as necessary, including some international travel

What you need to have:

• Bachelor’s Degree
• 2-7 years of experience
• Post‑onboarding customer lifecycle management with ownership of adoption, satisfaction, and renewal
• Strong account management and relationship‑building skills in telematics, SaaS, or connected solutions environments
• Experience working with dealer, distributor, or channel partner ecosystems
• Proven ability to support and contribute to customer renewals and retention metrics
• Ability to analyze customer usage and health data and translate insights into actionable recommendations
• Strong communication, presentation, and training capabilities, including QBR delivery
• Proficiency with CRM tools (e.g., MS Dynamics) and customer engagement documentation
• Highly organized, self‑directed approach to managing a diverse portfolio of accounts

What would be nice to have:

• Experience supporting upsell, expansion, or add‑on revenue within an account base
• Familiarity with telematics platforms, IoT solutions, or hardware‑enabled software
• Experience collaborating closely with internal sales teams on account planning
• Ability to assess customer risk and proactively address adoption or engagement gaps
• Experience providing structured feedback to Product or Engineering teams
• Comfort acting as a trusted advisor on best practices and workflow optimization 

What we offer:

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

The salary for this position ranges from $76,000 to $96,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.

Salary : $76,000 - $96,000