Support Analyst

LOGIS has an opportunity for a Support Analyst I or II within our ERP Application Support Team. Responsible for providing support to the users of LOGIS applications on a daily basis. This assistance includes functioning as a source of information, providing guidance and instruction in the use of all aspects of the LOGIS Management Information System; and performing problem-solving tasks as required by the users. Support may be over a ticketing system, email, virtual meeting (Teams), at a client site, within a user group meeting, or as part of LOGIS training. The majority of support is performed through the ticketing system.

Essential Functions of this position include:

• Have an understanding of the LOGIS Management Information System.

Training and certifications of the knowledge of assigned application operations from both a user and technical viewpoint. Gain/maintain knowledge of operational procedures to ensure the highest level of support, consultation, and training for our users.

• Knowledge of database procedures to support SQL access, queries, and special requests; coordinate support with other LOGIS teams
• Assist/Prepare training materials for presentations to the users.
• Train end users as necessary or as requested.
• Assist/Prepare changes to applicable user manuals and online help to correct errors, clarify information, or reflect system modifications and enhancements.
• Participate in site visits on an as needed basis for the purpose of maintaining an awareness of any problems or special needs a user may have, and to build strong client relationships.
• Assist with the QA Test program/application changes in accordance with implementation standards.
• Facilitates user group activities
• Perform problem investigation as required by users; assist with formulating recovery strategies that involve the least impact possible to the users.
• Acquire the knowledge to gain the ability to recommend changes to the LOGIS applications as errors or deficiencies are discovered.
• Analyzing and defining users’ requirements for system enhancements and modification in accordance with LOGIS standards.
• Participate in converting and/or implementing LOGIS applications for new and existing clients.
• Other duties as assigned

Required Qualifications:

• Associate’s Degree in Business Administration, Accounting, IT, or related field from an accredited college or university.
• Minimum of two years demonstrated experience working in a data processing environment, preferably providing application support to end users.
• Demonstrated excellence in interpersonal communication, with the ability to collaborate effectively across teams and departments.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical issues.
• Clear and professional communication skills, both verbal and written, with attention to detail and audience.
• Proven ability to work independently with minimal supervision, as well as thrive in a team-oriented environment.

Preferred Qualifications:

• The completion of some Management Information Systems courses is preferred.
• Some previous applications support experience desired.
• Provide beginning level user support for LOGIS applications.

Seeking to fill the position as a Support Analyst I or II (DOQ) .

We strive to be a premier employer offering competitive compensation and a generous benefits package, including participation in the PERA pension plan. In addition, we offer a predominantly remote work schedule. The hiring range for this position is $58,323 - $100,693 annually. Salary will be dependent on qualifications and experience. The position is open until filled. Applications will be reviewed on an ongoing basis as they are submitted. Please submit a resume and cover letter to hr@logismn.gov.

LOGIS is a local government, supporting 54 cities and 13 counties in Minnesota directly impacting 2.5 million lives. If you believe in a mission that focuses on supporting the communities in which we live so they can thrive, and if your work purpose is to make a meaningful contribution and to be a part of something special, then you’ll want to join the LOGIS team.

Go to company website to see full job descriptions: https://logismn.gov/employment

Job Type: Full-time

Pay: $58,323.00 - $100,693.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Minneapolis, MN 55422

Salary : $58,323 - $100,693