What are the responsibilities and job description for the Customer Service Expert- Swing Shift position at Logan A/C & Heat Services?
Customer Service Expert - On-site
Hours: Monday-Thursday 10:30 AM-7:00 PM & Friday 8:30 AM-5:00 PM
You bring your best every day and want to work somewhere that truly appreciates you and invests in your growth.
Who We Are
We’ve proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel.
Why Choose Logan Services?
- Competitive pay – excellence is recognized and rewarded.
- Benefits – Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
- Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
- Traditional 401(k) with a 4% company match and a Roth contribution option.
- Bonus and profit-sharing opportunities tied to individual and company performance.
- Paid Training – build confidence, master customer conversations, and feel supported from day one.
Our PARTE Values
P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.
E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
The Big Task
As a Customer Service Expert, you’ll create exceptional first impressions by turning customer calls into confidently booked service appointments.
Key Sub Tasks
- Deliver exceptional customer service by professionally handling calls, responding with empathy, and resolving inquiries with a problem-solving mindset
- Schedule, confirm, and follow up on service appointments efficiently to turn opportunities into booked calls and satisfied customers
- Maintain accurate customer records and communicate clearly via phone, email, and text to ensure seamless interactions
- Collaborate with teammates and other departments to resolve issues, meet performance goals, and support overall business success
Desired Skills and Experience
If you have strong communication skills, actively listen to others, stay composed under pressure, and treat every customer with patience and respect, you’re the right fit for the Customer Service Expert role at Logan Services. If you’re organized, comfortable using customer databases and Microsoft Office, and enjoy working as part of a collaborative team, this role is made for you. Learn more about us at logan-inc.com and apply through our career page.
Equal Opportunity Employer
Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
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Salary : $17 - $23