What are the responsibilities and job description for the Assistant Guest Services Manager position at Loews Hotels, LLC?
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
- Many of our Leadership positions are bonus eligible
What We're Looking For:
The Assistant Guest Service Manager is a personable and proactive leader with a passion for delivering exceptional guest experiences. As a skilled hospitality professional, they possess strong organizational and multitasking abilities to manage daily operations seamlessly. A true team player, they thrive in a fast-paced environment, leading by example to motivate and support staff. With a focus on both guest satisfaction and operational excellence, they are a natural problem-solver who consistently strives to enhance every aspect of the guest experience.
Who You Are:
- Approachable, professional, and enthusiastic about creating memorable guest interactions.
- Excel at building relationships with guests, team members, and stakeholders through effective communication.
- Detail-oriented, adaptable, and skilled at handling challenges with poise and professionalism.
- A natural leader who inspires your team to exceed expectations and deliver outstanding service.
- Strong problem-solving abilities and a track record of delivering exceptional guest service.
- Veterans and military spouses encouraged to apply
What You'll Do:
- Support the Guest Service Manager in overseeing the front desk, concierge, and guest service operations.
- Lead, coach, and mentor the guest services team, ensuring high levels of engagement and performance.
- Monitor daily operations, ensuring smooth check-ins, check-outs, and resolution of guest concerns.
- Assist in scheduling, training, and development of team members to maintain service standards.
- Collaborate with other departments to accommodate guest requests and ensure seamless operations.
- Analyze guest feedback, identify improvement opportunities, and implement solutions to enhance guest satisfaction.
- Uphold and enforce company policies, procedures, and brand standards.
Your Experience Includes:
- 2-3 years of experience in guest services or front office roles within the hospitality industry.
- Proven leadership skills with experience in supervising or managing teams.
- Familiarity with property management systems (e.g., Opera, Micros) and front desk operations.
- Excellent communication and interpersonal skills, with fluency in multiple languages being a plus.
Who You'll Supervise:
- Bell person, Guest Service Supervisor and concierge
- Collaborate with the Guest Service Manager to oversee the entire guest services team.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.