What are the responsibilities and job description for the Area Senior Sales Manager position at Loews Hotels, LLC?
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable, and local travel experiences for guests.
What We Offer:
This is a bonus eligible position
Competitive health & wellness benefits, 401(K) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Employee Hotel Rates, other discounts, perks and more
Position Purpose:
The Area Senior Sales Manager will support the sales efforts for multiple Loews Hotels. Builds and strengthens relationships with existing and new customers to enable future bookings. Promote awareness to corporate and incentive markets via travel to respective regions in the country providing presentations and personal sales calls. Maintain communication/relationship with NSO network, as well as other Loews hotels toward achieving pre-determined revenue goal. Negotiate contract specifics to achieve maximum profitability while satisfying customer needs. Develops relationships within community to strengthen and expand customer base for sales opportunities.
Duties and Essential Functions:
Deliver revenue expectations in line with overall hotel (identified hotels) budget.
Achieve annual goals as designated by Sales Leader
Maintain efficient and time processing of paperwork, files and reports
Develop strong working relationships with hotel department heads and operational areas.
Provide weekly and monthly reports of sales calls and marketing actions as requested by Sales Leader
Respond promptly to requests by Sales and/or Marketing Leader for reports and other assignments.
Actively prospect new business and secure repeat events.
Conduct site experiences and entertain potential and existing clients.
Attend networking functions and trade shows as needed to promote the hotel (identified hotels).
Develop and maintain an account base, as designated by Sales Leader, to achieve hotel (identified hotels) revenue goals.
Be responsible for and implement a sales action plan for the development of the designated markets segments which includes telephone/direct mail solicitation, personal call program, related sales trips, trade show participation and entertainment.
Respond promptly to all inquiries and correspondence from clients, prospects and lead referrals.
Execute sales calls and sales trips as designated.
Negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
Be knowledgeable of local and national competitive hotels and marketing strategies.
Promote and sell to assigned markets in defined geographic region or vertical segment.
Execute activities to include but not limited to sales calls, property tours, entertainment, FAM trips, trade shows, etc.
Develop and foster business (new and existing) through pro-active direct sales.
Promote local awareness through maintaining relationships with new and existing customers.
Identify potential new customers; develop strategies for increasing sales or market share.
Adhere to all Loews Hotels booking guidelines.
Develops relationships within community to strengthen and expand customer base
Maintain communication/relationship with NSO Team
Maintain communication/relationship with Loews Properties
Support and promote all Loews Hotels Corporate programs to increase customer awareness
Be a brand ambassador and reflect company values at all times.
*Assist with training and the on-boarding process for any new Sales Manager.
*Provide guidance to Sales Managers as needed.
*Will adhere to the reporting structure of multiple hotels as defined
*Denotes position specific
Supportive Functions and Responsibilities:
Respect guidelines of confidentiality and code of ethics in all company areas. Represent Loews Hotels in a professional manner at all times.
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Specific Job Knowledge, Skills, and Abilities
Must have excellent communication, organizational and guest relations skills.
This position requires a high degree of independent judgment and discretion in decision-making with minimal supervision.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.