What are the responsibilities and job description for the Room Service Order Taker position at Loews Hotels & Co?
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Purpose
This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
Essential Functions And Responsibilities
Purpose
This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
Essential Functions And Responsibilities
- Maintains Room Service tracking and control records and files
- Stays informed of status of menu item availability
- Assists guests with selection of food, beverage, wine, dessert and specialty items
- Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
- Takes and processes room service orders in a timely manner according to Loews standards
- Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
- Responds to complaints regarding room service orders in appropriate manner according to Loews standards
- Posts Amenity charges to guest accounts
- Distribute amenities to server by confirming guest room number of guest
- Dispatch bussers/ server to handle guest requests
- Call back guest to confirm guest satisfaction with food quality and service
- Other duties as assigned
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
- Is polite, friendly, and helpful to all guests, management and fellow employees
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
- Exceptional guest service and telephone skills
- Computer skills, ability to operate basic office equipment
- Effective organizational and communications skills
- Ability to work flexible schedule to include weekends and holidays
- High School Diploma or equivalent