In Room Dining Order Taker

Scope of Position

The In Room Dining Order Taker is primarily responsible for providing prompt and courteous service. He/she will have knowledge of our room service menu offerings in order to provide guests a luxury quality in-room meal or beverage experience in a hotel environment where attention to detail is key. The In Room Dining Order Taker will ensure the timeliness and enjoyment of every meal.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Previous food and beverage experience in a hotel environment preferred.
• Knowledge of Micros or other Point of Sale (POS) systems.
• Must be of minimum legal age to serve alcohol according to state law.
• Food handling certificate & TIPS (Training for Intervention Procedures) certificate an asset.
• Knowledge of food and wine an asset.
• Able to work under pressure in a fast paced environment.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

• Answer telephones using appropriate etiquette.
• Take all guests room service orders and communicate them to the servers.
• Answer questions on menu selections, and check with kitchen Associates.
• Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique).
• Notify guests and management of delays in service delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Know ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Record transaction in POS system at time of order.
• Complete closing reports and process all payment methods.
• Ensure proper details about the order and pricing/delivery times are communicated to the Kitchen and servers according to hotel standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Know layout of room service area/hotel and location of all equipment and supplies.
• Maintain cleanliness and condition of the work areas and equipment.
• Ensure service trays are up to JW Marriott Turnberry Miami Resort & Spa before presenting it to a guest.
• Assist in setting up hotel amenities.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Able to work in a fast paced environment.
• Physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.