What are the responsibilities and job description for the Housekeeping Administrative Assistant position at Loews Hotels, LLC?
Housekeeping Administrative Assistant
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
To maintain tracking systems for day to day housekeeping operation, to include guest satisfaction surveys, ordering supplies, managing inventories, payroll and other office related duties.
Essential Functions and Responsibilities
- Maintain all tracking systems in the department, primarily Market Metrix and Following up with customer service
- Track and maintain inventories for housekeeping department and order supplies as needed based on par levels
- Prepare biweekly payroll, memos, vacation requests, and schedule for completion by manager
- Ensure payment of gratuities and incentive is completed correctly
- Enter day off requests on schedule
- Answer housekeeping phones
- Expedite guest requests, departmental requests, front office requests, engineering requests to appropriate areas. Update suite status on computer
- Type, file and perform other clerical duties as assigned
Supportive Functions and Responsibilities
- Regular attendance in conformance with the standards is essential to the successful performance of this position
- Loews team members with irregular attendance will be subject to disciplinary action, up to and including termination of employment
- Due to the cyclical nature of the hospitality industry, Loews team members may be required to work varying schedules to reflect the business needs of the hotel
- Upon employment, all employees are required to fully comply with Loews rules and regulations for the safe and efficient operation of hotel facilities
- Loews team members who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
- Assist suite attendants and Houseperson in securing all supplies and tools necessary for the completion of their jobs as need arise
- Report all suspicious persons or actions, hazardous conditions, etc. to Security Department
- Provide instruction and/or guidance for guests and Loews team members safety in fire or other emergency situation
- This list of essential functions is not exhaustive and might be supplemented as necessary
Qualifications
- Able to work as part of a dynamic quality-driven team
- Able to work a flexible schedule, including weekends and holidays
- Must be customer-service orientated and have excellent hospitality skills
- Ability to sit for extended periods of time
- Ability to operate a computer
- Ability to communicate effectively with guests and other departments Ability to provide clear direction, instruction and guidance to housekeeping team members
- Ability to organize, prioritize work and meet deadlines
- Previous Housekeeping experience preferred
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.