Billing Services Manager

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

This position provides direction and leadership in a high volume financial shared services environment, supporting an exciting collection of hotel properties across North America. This leader oversees the daily activities of a dynamic group of team members providing comprehensive billing to our group clients and third-party partners. Maintaining service levels while driving the team’s achievement of daily, weekly, and monthly performance metrics is of utmost importance. The Billing Services Floor Manager is a results-driven professional who inspires the billing team to deliver our brand promise of extraordinary customer service to our hotels and guests. The Billing Services Floor Manager reports to the Senior Billing Services Manager.

Who You Are:

• A strategic thinker with strong analytical and problem-solving skills
• Experienced in contract negotiations and vendor management
• Excellent communicator, capable of building strong relationships across teams and with external partners
• Adaptable and results-oriented, thriving in a fast-paced, multi-state environment

What You Will Do:

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices.
• Recruits, interviews, hires, and trains talented team members to excel.
• Provides day to day management of Billing Services team members providing catering and convention billing, customer service call center, group commission payment, and third-party billing services.
• Assigns and monitors work to ensure proper balance and maximum efficiency of team.
• Maintains atmosphere of support, respect, and trust in department to enable a one-of-a-kind employment experience for our team members.
• Continually monitors and reports metrics and KPIs to ensure service levels are maintained and targets are met.
• Maintains strong environment of internal controls and best practices by regularly testing and provides corrective action where appropriate.
• Identifies training opportunities; creates and presents ongoing training to team members.
• Manages guest/client problem resolution and contact escalation.
• Builds strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner.
• Controls costs by effectively managing labor and monitoring savings objectives.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” as explained below
• Other duties as assigned

Your Experience Includes:

• 2-3 years of experience working with Billing and Accounting and supervising or managing a team
• Business Administration/Accounting Degree preferred
• 2 years of customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Who You’ll Supervise:

• Senior Group Billing Coordinators
• Senior Travel Partners