Driver

Purpose:

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. The Driver provides relevant hotel information, transports guests via shuttle, and coordinates with other departments to satisfy guest requests.

Essential Functions:

• Welcomes guests to the Hotel
• Assists all arriving guests with luggage coordinates the storage of luggage
• Maintains the cleanliness of luggage storage and bell closet areas at all times
• Assist with the cleaning of hotels bell carts on daily basis
• Maintains the cleanliness and organization of bell stand supplies and materials
• Provides parking information to guests
• Opens Hotel entrance door for guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Provides guests with Hotel and surrounding area information and travel directions
• Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip/ transfers.
• Assist guests with storing and retrieving their luggage from Hotel Shuttle
• Open Shuttle doors to assist guests on and off the Hotel Shuttle.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Maintain the Hotel Shuttle; gas, oil, cleanliness; filling in daily Shuttle reports and reporting any malfunctions on a daily basis.
• Follows and obeys traffic rules & regulations
• Summons taxis for outbound guests and provides information regarding other transportation options
• Becomes familiar with guest names and acknowledges guests by name

• Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Provide detailed information about hotel facilities and operating hours.
• Is alert to guests who appear to be intoxicated and intend to drive a vehicle notifies Security department immediately for assistance
• Assists Security in emergency situations when requested
• Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
• Establishes a good working relationship with all Hotel departments
• Assist with Group deliveries when asked
• Other duties as assigned

• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel and department standards, policies, and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area
• Assist bell staff and doorperson when needed.

Qualifications:

• Excellent communication and guest relations skills
• Excellent knowledge of local area
• Must be able to lift 75 pounds and push a cart weighing up to 150 pounds
• Position requires continual bending, lifting, stooping, and pushing
• Able to work a flexible schedule, including weekends and holidays
• Ability to drive all speed shifts of vehicle, van, limousines, shuttles and automobile
• Ability to drive under extreme road conditions such as rain & snow
• Excellent driving records as verified by the Motor vehicle report
• Must have a CDL license with Passenger Endorsement (P)
• Must maintain clean driving record

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits