What are the responsibilities and job description for the Team Lead position at Loewe?
Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
LOEWE is currently seeking a Team Leader to join its Miami Design District location!
This role will assist in the day-to-day management and mentoring of our team of Client Advisors as well as develop and maintain a strong personal client business, ensuring an elevated experience for new as well as existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.
Responsibilities & Tasks:
- Adhere to all company policies and procedures
- Assist Store Manager with day-to-day management of sales team
- Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
- Lead by example on sales floor and mentor staff on standard processes
- Keyholder, opening and closing responsibilities
- Ensure sales team is enhancing their down time as well as completing tasks to LOEWE standards
- Making sure the store’s VM is up to standards in partnership with Store Director and Store Operations Manager
- Weekly meetings with Client Advisor team to understand their current monthly/yearly sales projections, providing mentorship on how to increase sales penetration
- Comfortable and confident in conflict resolution, both internal and external
- Able to assist sales team’s clients if it is necessary
- Confident in leading executives, VIPs, VIC’s through the store, speaking about artwork, collections, and company business as a whole
- Partner with BOH team to ensure all consignments are accurately checked, packed, sent, and returned in a timely and organized manner. Additionally, confirm sales team is supporting the BOH team with general organization and stock control
- Understand and complete all paperwork and procedures related to consignments, distance orders, stylist agreements etc.
- Meets individual and store sales goals bringing strong personal business to LOEWE MDD, leading the sales team by example by achieving monthly sales targets
- Support the Store Management deploying training to all Client Advisors
Qualifications & Skills:
- 5 years’ experience in retail environment
- 2 years’ experience in a supervisor/department manager role
- Proven experience driving positive customer interactions
- Strong verbal and written communication skills
- Excellent organizational skills
- Flexibility to work a retail schedule including evenings, weekends, and holidays
Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.