What are the responsibilities and job description for the PC Support Technician at Technology Services position at Lodi Unified?
LODI UNIFIED SCHOOL DISTRICT
CLASS TITLE: PERSONAL COMPUTER SUPPORT TECHNICIAN
BASIC FUNCTION:
Install, maintain and troubleshoot computer systems; perform technical duties in the installation of District-approved computer software and hardware; provide technical assistance to end users with computer-related software and hardware problems; conduct or assist in in-service education and introductory training on software operations.
REPRESENTATIVE DUTIES:
Individual positions may not perform all of the duties listed nor do these examples include all responsibilities of positions in this class.
Perform technical duties in maintaining and troubleshooting computer systems, programs and software; install hardware and software for District-wide administrative, clerical and instructional computers. E
Provide technical assistance to end users with computer-related software and hardware problems; assist users on the selection of software; provide technical assistance and mechanical assistance to users as requested; drive to various sites to assist users as needed. E
Conduct or assist in in-service education and introductory training on software operations. E
Recommend, modify and develop various hardware and software systems. E
Conduct diagnostic testing on malfunctioning computers and computer disks to determine hardware or software problems; re-install operating systems and other programs as needed. E
Administer the Internet services for the District; enter user names, assign E-Mail addresses and maintain files of employees entered into the file server. E
Operate assigned computer hardware and software systems, and various printers, hard drives, cables and connectors, and other tools as assigned. E
Communicate with various management personnel, District staff and outside organization to coordinate activities, exchange information and resolve issues and concerns. E
Maintain current knowledge of technological advances and industry trends.
Assist with upgrading and installing memory and hard drives.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Operation of various personal computer hardware and software systems.
Hardware and software installation procedures.
Appropriate diagnostic procedures and tools.
Interpersonal skills using tact, patience and courtesy.
Oral and written communication skills.
Data conversion techniques.
Technical aspects of field of specialty.
ABILITY TO:
Perform technical duties in the installation of District-approved computer software and hardware.
Assist end users with computer-related software and hardware problems.
Conduct or assist in in-service education and introductory training on software operations.
Prioritize and schedule work.
Explain and interpret computer programs to end users.
Maintain current knowledge of technological advances in the field.
Learn upgraded technology and software programs.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Administer the Internet services for the District.
Meet schedules and time lines.
Work independently with little direction.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: high school diploma or equivalent supplemented by college-level course work in computer science or related field and increasingly responsible experience in personal computer operations, installation or repair.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver’s license.
WORKING CONDITIONS:
ENVIRONMENT:
Indoor environment.
Driving a vehicle to conduct work.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Sitting for extended periods of time.
Lifting, carrying, pushing or pulling moderately heavy computer equipment.
Board Approved 11/2/99