What are the responsibilities and job description for the Head of Casualty Claims position at Lockton?
Your Responsibilities
The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm. T his role reports into the Head of US Casualty.
A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value
CORE RESPONSIBILITY
Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.
Key Responsibilities
The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm. T his role reports into the Head of US Casualty.
A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value
CORE RESPONSIBILITY
Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.
Key Responsibilities
- Drive a closed-loop feedback system between claims, risk control, and placement.
- Align Series claims and risk control teams under a consistent casualty framework.
- Partner with risk control to prioritize interventions based on severity drivers.
- Embed claims insights into client risk control strategies.
- Deliver a combined claims risk control value proposition to clients.
- Identify systemic loss drivers and deploy coordinated risk control initiatives.
- Translate claims trends into targeted, measurable risk control actions.
- Serve as senior escalation point for complex, high-severity casualty and product recall claims.
- Maintain senior-level relationships with carrier claims leadership.
- Support E&O mitigation through disciplined claims governance and documentation standards.
- Develop and deliver national claims training and thought leadership.
- 15 years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.
- Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred.
- Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred.
- Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes.
- Demonstrated ability to lead claims advocacy at a national or enterprise level.
- Experience working across matrixed organizations with multiple business units.
- Strong communication, negotiation, and stakeholder management skills.
- Experience integrating claims insights with risk control, analytics, and placement strategies.
- Reduction in loss frequency and severity through coordinated claims and risk control initiatives.
- Increased client adoption of integrated casualty strategies (claims risk control).
- Improved outcomes on key loss drivers (auto, GL severity, litigation trends).
- Stronger alignment between claims strategy, risk control, and placement decisions.
- Increased producer and client confidence in claims advocacy.