What are the responsibilities and job description for the Risk Control Operations Specialist position at Lockton Companies Social Sourcing?
Position responsibilities
• Sets up files, tracks information and correspondence, and assists with Claims reporting
• Ensures timely and accurate data entry and maintenance of information in systems/applications, files, and documents
• Ability to navigate carrier websites to locate claims information
• Assists with Worker’s Compensation claims for assigned Clients, such as contacting injured employees to monitor recovery, answering questions/calls, and communicating with clients and adjusters regarding claim progress.
• Monitor employee adherence to prescribed therapy and identify cases that may require more management or surveillance
• Facilitate communication with employees, adjusters and medical professionals as needed.
• Train Associates on claims reporting process and claims systems, as needed
• Work in a team environment with shared responsibilities to respond to/complete individual daily requests as well as manage an individual, assigned workload; provide back-up to other team members as needed
• Comply with Lockton procedures and policies
• Protect the confidentiality of information learned by performing the duties of the position
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
• Perform other work-duties as assigned
Position qualifications
• GED/High School Diploma required. Bachelor’s degree or equivalent work experience preferred
• Previous clerical experience in a corporate environment preferred
• Customer Service and Telephone Operating Background Preferred
• Knowledge of Claims and/or Worker’s Compensation a plus
• Proficiency in the use of Microsoft Word and Excel required
• Strong attention to detail and high degree of accuracy in data entry required
• Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required. Must be results-oriented with the ability to change priorities as needed
• Must have above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy
• Demonstrated ability to respond to phone inquiries in a courteous and professional manner
• Empathetic listening skills
• Ability to work with all levels of business contacts
• Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration.
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.
