What are the responsibilities and job description for the Sales Technician position at Lockmasters?
JLM WHOLESALE A Division of Lockmasters, Inc. |
NOW HIRING: Sales Technician – Commercial Door Hardware |
Job Type Full-Time (In office) | Department Sales | Reports To Branch Manager | Travel Very Little |
About JLM Wholesale
JLM Wholesale is a leading distributor of commercial door hardware, locksmith supplies, and security products, serving glazing contractors, professional locksmiths and security contractors across the United States. As a division of Lockmasters, Inc., we are backed by decades of industry expertise and a commitment to delivering exceptional value to our customers. Our team combines deep product knowledge with a customer-first approach to help our clients solve real-world security challenges.
Position Overview
We are seeking an experienced and motivated Sales Technician with a strong background in commercial door hardware to join our growing sales team. In this role, you will serve as a trusted technical resource and sales consultant for our glazing contractors, locksmith and security professional customer base. You will leverage your hands-on product knowledge to drive revenue growth, support customers with specification and selection needs, and build long-term relationships that position JLM Wholesale as their go-to distribution partner.
Key Responsibilities
- Proactively develop and manage a portfolio of wholesale accounts including glass and glazing contractors, locksmiths, security integrators, and commercial hardware contractors.
- Provide expert technical guidance on commercial door hardware products including locksets, exit devices, closers, hinges, access control hardware, and related components.
- Assist customers with product specifications, substitutions, and code-compliant hardware recommendations for commercial and institutional applications.
- Achieve and exceed assigned sales targets and growth objectives.
- Process and follow up on customer orders, quotes, and special-order requests with accuracy and urgency.
- Maintain current knowledge of JLM's product catalog, supplier lines, and competitive positioning.
- Partner with purchasing and warehouse teams to ensure seamless order fulfillment and customer satisfaction.
- Identify new customer opportunities and conduct outreach to expand the active account base.
- Maintain accurate customer records and sales activity within CRM systems.
Required Qualifications
- Minimum 3 years of experience in commercial door hardware sales, distribution, or a related field.
- Demonstrated technical knowledge of commercial door hardware products, manufacturers (e.g., Allegion, ASSA ABLOY, Corbin Russwin, Yale, LCN, Norton, Von Duprin), and industry standards.
- Familiarity with ADA compliance, fire-rated door requirements, and ANSI/BHMA hardware grades.
- Proven track record of achieving sales goals and building customer relationships.
- Strong communication skills — written, verbal, and consultative.
- Proficiency with order management or CRM software and Microsoft Office applications.
- Ability to work independently, manage time effectively, and prioritize competing demands.
- High school diploma or equivalent required.
Preferred Qualifications
- Associate or bachelor’s degree in business, Construction Management, or a related field.
- Certified Door Hardware Consultant (CDHC) or Architectural Hardware Consultant (AHC) designation.
- Experience in wholesale distribution or a multi-line distributor environment.
- Familiarity with access control hardware and electrified door hardware systems.
- Background working with glazing contractors, locksmiths, security contractors, or commercial construction trades.
- Experience with Pro-Tech or Titan estimating and schedule software.
Compensation & Benefits
- Competitive base salary commensurate with experience, plus performance-based incentive compensation.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company contribution.
- Paid time off and company holidays.
- Ongoing product training and professional development opportunities.
JLM Wholesale is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Salary : $50,000 - $85,000