What are the responsibilities and job description for the Key Account Customer Service Representative position at Local Boy Outfitters?
Company Description
Local Boy Outfitters is a growing apparel and lifestyle brand built on quality, community, and authentic style. As our wholesale and key retail partnerships expand, we're looking for a detail-oriented, people-first Key Account Customer Service Representative to help us deliver a best-in-class experience to the retailers who carry our brand.
About the Role
The Key Account Customer Service Representative is the primary point of contact for our wholesale and key retail accounts — managing orders from purchase order to delivery, resolving issues quickly, and building relationships that keep our biggest partners coming back season after season.
Key Responsibilities
• Serve as the primary contact for assigned key accounts, owning day-to-day order and service needs
• Process and track purchase orders, ensuring accuracy and on-time fulfillment
• Coordinate with warehouse, sales, and logistics teams to resolve shipping, inventory, and delivery issues
• Monitor order status and proactively communicate delays, changes, or backorders to accounts
• Handle returns, exchanges, chargebacks, and billing discrepancies
• Maintain accurate, up-to-date account records in our CRM/ERP system
• Build strong relationships with key account buyers to support their growth with Local Boy Outfitters
• Prepare regular reports on account performance, order status, and service metrics
Qualifications
• 2-3 years of experience in customer service, account management, or wholesale order processing
• Experience with CRM/ERP or order management systems (e.g., NetSuite, SAP, Salesforce)
• Strong written and verbal communication skills
• High attention to detail and the ability to manage multiple accounts at once
• A problem-solving mindset with a customer-first approach
• Proficiency in Excel/Google Sheets
• Experience in apparel, footwear, or consumer goods preferred, but not required