What are the responsibilities and job description for the Loan Processor Support Coordinator position at loanDepot?
Position Summary
The Loan Processing Support Coordinator is responsible for supporting the Loan Consultant and Loan Processor in ensuring a quality loan package is submitted to fulfillment to promote speed of closing, funding pull-through & a positive customer experience.
Responsibilities
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Loan Processing Support Coordinator is responsible for supporting the Loan Consultant and Loan Processor in ensuring a quality loan package is submitted to fulfillment to promote speed of closing, funding pull-through & a positive customer experience.
Responsibilities
- Utilize departmental reports to assign files and maintain service level agreements.
- Ascertain information from file (independently) to place orders from third party vendor within a timely manner.
- Order the documents as necessary based upon closing date including but not limited to verification of deposit, verification of employment, verbal verification of employment, verification of rent, verification of mortgage, 4506t & Rapid Reporting, Appraisals, Flood Cert, Appraisals, SSA-89, Condo Docs, FHA/VA documents (LDP/GSA, case numbers, etc.) and MERS as needed for each file.
- Follow up on documents ordered within company service level agreements.
- Review credit approval and complete Conditional Approval Letter for Loan Consultant review prior to submission to processing.
- Communicate and respond to Loan Processors, Loan Consultants, and external customers (3rd party vendors) within set timeframes.
- Become proficient with document management system and update all information appropriately and accurately in system.
- Minimum 1- year mortgage experience preferred but not required.
- Working knowledge of Microsoft Office Suite.
- High school diploma or general education degree (GED) required.
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.