What are the responsibilities and job description for the Director, Employee Relations position at loanDepot?
Position Summary
The Director, Employee Relations is responsible for shaping and leading the organization’s employee relations strategy across the enterprise. Reporting to the CHRO, this role oversees the Employee Relations team that is responsible for resolving complex employee issues, including performance concerns and performance improvement plans (PIPs), conducting investigations, and advising leadership on risk management and workplace policies. The Director partners closely with Legal, HR Business Partners, and business leaders to address employee concerns, mitigate risk, strengthen culture, and maintain a productive and respectful work environment aligned with organizational goals and values.
Responsibilities
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $130,000 and $179,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Director, Employee Relations is responsible for shaping and leading the organization’s employee relations strategy across the enterprise. Reporting to the CHRO, this role oversees the Employee Relations team that is responsible for resolving complex employee issues, including performance concerns and performance improvement plans (PIPs), conducting investigations, and advising leadership on risk management and workplace policies. The Director partners closely with Legal, HR Business Partners, and business leaders to address employee concerns, mitigate risk, strengthen culture, and maintain a productive and respectful work environment aligned with organizational goals and values.
Responsibilities
- Develop and lead the organization’s employee relations strategy in alignment with business objectives.
- Advise management and senior leadership on employee relations issues, risk mitigation, terminations, and policy application.
- Provide guidance and oversight on performance management practices, including performance improvement plans and corrective actions.
- Own company HR policies and the employee handbook, in partnership with Legal, to ensure compliance and consistency.
- Lead reductions in force and other workforce actions as needed.
- Ensure consistent application of company policies and compliance with employment laws and regulations.
- Partner with Legal on high-risk matters, litigation, and regulatory inquiries.
- Establish and maintain investigation standards, processes, and documentation practices. Monitor employee relations trends and metrics to proactively identify systemic issues, recommend enterprise-wide interventions.
- Lead and develop a high-performing employee relations team.
- Leverage ER metrics (e.g. case volume, themes, outcomes) to inform strategy and identify risk trends.
- Provide regular reporting and insights to leadership.
- 10 years of progressive HR experience to include leading a team of HR professionals; with specific expertise in employee relations.
- Bachelor’s degree in human resources, Business Administration, or a related field preferred.
- Strong knowledge of employment laws, regulations, and employee relations best practices.
- Proven experience managing complex investigations, performance management processes, and high-risk employee issues.
- Proficiency in data tools and reporting (Excel, PowerPoint, PowerBI Dashboards).
- Familiarity with Workday and HR Acuity, preferred.
- Strong collaboration and influencing skills.
- Effective communication and presentation skills; strong executive presence.
- Sound judgment; and a demonstrated track record of building high-performing teams.
- Experience operating within a publicly traded company environment preferred.
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $130,000 and $179,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $130,000 - $179,500