Property Manager I

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Property Manager I. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Property Manager I is to manage a portfolio of private residences and the day-to-day operations required to maintain the homes according to Club policies and procedures; to utilize dynamic experience and knowledge to educate, lead, and strengthen team members; and to support the ongoing development of staff and processes.

Major Responsibilities

• Ensure that each Member and guest receives outstanding service in a guest-friendly environment, including greeting and acknowledging every Member and guest, maintaining high service standards, demonstrating solid product knowledge, and upholding all other components of guest service.

• Guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing Yellowstone Club, and ensure all guest transactions are handled legally and ethically.

• Understand and apply all property safety and security procedures to maintain a safe environment for employees, Members, and guests. In the event of an accident or emergency, seek medical attention if needed and contact your direct manager, the Director of Property Management, or Human Resources immediately.

• Maintain a favorable working relationship with all Club employees to foster a positive working environment.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exercise independent judgment and discretion in completing all tasks related to managing an assigned personal property portfolio, including overseeing subcontracted projects and subcontractor employees.

• Create and maintain detailed home guides outlining the operation and maintenance of all systems within residences.

• Perform routine walkthroughs to ensure homes remain in a constant state of readiness.

• Secure bids for residence expenditures, obtain owner approval, and implement approved actions.

• Detect and remedy warning signs of common home issues using experience and technical knowledge.

• Maintain proper control of materials and supplies.

• Establish and monitor preventative maintenance schedules and delegate tasks as needed.

• Provide supervision, oversight, training, and guidance to Assistant Property Managers, Property Managers, Housekeepers, Shoppers, REC Team, and Lodgekeepers.

• Mentor fellow Property Managers and serve as a point of contact for questions, issues, and additional training.

• Create and implement effective training programs for new team members.

• Oversee the holistic operations of a medium-sized neighborhood real estate portfolio.

• Demonstrate advanced and intuitive knowledge of all aspects of property management business operations.

• Ensure attendance and participation in mandatory monthly training meetings.

• Arrange and prepare contracts for routine maintenance with outside contractors.

• Conduct face-to-face meetings with clients and maintain clear, consistent communication via email and phone.

• Assess member/residence issues and resolve them professionally and promptly.

• Maintain the privacy of Members at all times.

• Track and record member preferences, hospitality recoveries, and complaints (CRM).

• Foster a culture of safety and continuously improve workplace safety through open communication and proactive issue resolution.

• Ensure all work is carried out professionally, consistently, and cost-effectively.

• Procure necessary items within the assigned area.

• Cultivate and maintain strong relationships with owners, vendors, and contractors.

• Assist the Residential Services Manager with recruiting and interviewing for the Property Management Team.

Supervisory Responsibilities

Directly and indirectly supervises employees and/or supervisors. Responsibilities, carried out in accordance with Club policies and applicable laws, include training employees; planning, assigning, and directing work; and addressing and resolving complaints.

Other Duties and Responsibilities

• Perform all duties in a timely and efficient manner in accordance with Club policies, procedures, and service standards.

• Meet departmental productivity, organization, and consistency standards.

• Maintain a positive and respectful attitude.

• Treat Members, guests, vendors, and co-workers with professionalism and respect at all times.

• Maintain a clean and neat appearance at all times.

• Communicate regularly and effectively with employees, supervisors, managers, and directors.

• Project a favorable image of Yellowstone Club at all times.

• Be willing and able to work flexible hours, including evenings, weekends, and holidays. Extended hours may be required based on business needs.

• Attend regular staff meetings prepared to contribute.

• Understand that management may assign or reassign duties, work hours, and responsibilities at any time.

Disclaimer

This job description is a summary of the typical functions of this position and does not include every possible duty or responsibility. Employees may be required to perform duties outside their normal responsibilities as needed.

Experience/Education Required

• Property management experience or equivalent experience in a related field

• High school diploma, GED, vocational training, or job-related coursework

• 3 years of experience managing personal residences

• High attention to detail

• Strong written and verbal communication skills

Experience/Education Preferred

• Bachelor’s Degree

Certificates & Licenses

• Valid U.S. Driver’s License

Computer Skills

• Proficient in Microsoft Office (Word, Excel, Outlook)

Language Ability

• Able to communicate clearly and effectively with Members, guests, co-workers, vendors, and other YC departments

• Able to write clearly and legibly

Math Ability

• Able to perform basic math calculations

Reasoning Ability

• Able to solve basic problems or identify when to escalate issues to a manager

Work Environment

Work is generally performed in a climate-controlled environment. However, employees may be required to work outdoors in extreme heat, cold, rain, wind, snow, or other inclement weather as job demands dictate. Reasonable accommodations may be made for individuals with disabilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment 

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein.  I have been allowed to ask questions in order to clarify any points listed in this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman 
• Medical, Dental, Vision Insurance 
• Discounted Ski Pass 
• Employee Ski Days 
• Complimentary shift meals 
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman 
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale 

For more information about the Club, visit www.yellowstoneclub.com.