What are the responsibilities and job description for the Multi-Unit Manager/Center Manager position at LMAF Wax Group?
Multi-Unit Manager (MUM) - LMAF Wax Group
Position Overview
The Multi-Unit Manager (MUM) at European Wax Center plays a critical leadership role, overseeing operations and performance across two centers. This position is designed for high-performing leaders who can balance their time and focus evenly between both locations, ensuring consistent operational excellence, team development, and business growth. The MUM will partner closely with each center's leadership team to drive sales, guest satisfaction, and overall profitability while cultivating a pipeline of future leaders.
Key Responsibilities
Leadership & People Development
Qualifications
EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.
Position Overview
The Multi-Unit Manager (MUM) at European Wax Center plays a critical leadership role, overseeing operations and performance across two centers. This position is designed for high-performing leaders who can balance their time and focus evenly between both locations, ensuring consistent operational excellence, team development, and business growth. The MUM will partner closely with each center's leadership team to drive sales, guest satisfaction, and overall profitability while cultivating a pipeline of future leaders.
Key Responsibilities
Leadership & People Development
- Provide equal leadership presence and strategic support across both centers.
- Allocate time strategically to ensure balanced coaching, team engagement, and accountability in each location.
- Mentor Assistant Managers, Center Managers, or Managers-in-Training to strengthen leadership depth and performance.
- Support recruiting, onboarding, and developing high-performing team members in both centers.
- Lead by example in fostering a positive, inclusive, and high-performance culture aligned with EWC values.
- Conduct recurring training and workshops to support district- or company-wide initiatives.
- Alternating On-Site Presence: Dedicate regular, scheduled time in both centers each week to monitor operations, performance, and guest experience.
- Consistent Virtual Support: Maintain open daily communication with both leadership teams to coach, support, and ensure alignment on key goals.
- Dynamic Flexibility: Adjust time allocation as needed based on performance trends, staffing needs, and business priorities to ensure balanced success across both centers.
- Ensure adherence to brand standards, protocols, and procedures in both locations.
- Oversee scheduling, inventory, merchandising, cleanliness, and SOP compliance consistently.
- Model operational excellence and support emerging leaders through hands-on leadership.
- Partner with Center Managers to establish consistency and alignment in operational execution.
- Drive KPIs and financial results across both centers, ensuring each location meets or exceeds targets for service sales, retail, wax pass conversion, guest retention, and labor optimization.
- Analyze performance data from both centers to identify opportunities and implement action plans.
- Support local marketing, guest acquisition, and community engagement initiatives.
- Collaborate with leadership to recommend and execute growth strategies that benefit both centers.
- Ensure full compliance with EWC policies, labor laws, and state board regulations in both centers.
- Maintain accurate documentation for training, compliance, and certifications.
- A dynamic leadership opportunity balancing operational and strategic responsibilities across two locations.
- The ability to directly influence multiple teams while developing future leaders.
- Mentorship and exposure to senior leadership preparing for district-level advancement.
- Recognition as a trusted, high-impact operator within the organization.
Qualifications
- Minimum 2-5 years of high-performance management experience, preferably in beauty, wellness, or retail environments. Experience leading teams.
- Proven track record of driving KPIs and profitability through strong team leadership.
- Demonstrated success in managing multiple teams or locations.
- Strong organizational, communication, and problem-solving skills.
- Ability to balance priorities and travel between centers effectively.
- Passion for the beauty and wellness industry and alignment with the EWC brand.
- Discounted waxing services and retail products
- Competitive hourly wage plus performance bonuses
- Employer-paid basic life and AD&D insurance
- Employer-subsidized health insurance and other supplemental insurance offers
- Paid Time-Off (increases with tenure)
- Employee referral and guest referral programs
EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.