Customs Brokerage Entry Agent

Responsibilities

• Compile, review, and prepare documentation for entry processing and release of commercial shipments crossing the U.S.–Mexico border.
• Process import and export clearances for ground shipments, with exposure to air, ocean, and rail as needed.
• Manage remote entry summaries, in-bond movements (IT, T&E, IE), and FTZ-related transactions in compliance with CBP regulations.
• Coordinate with CBP officers (OFO), carriers, warehouses, and customers to resolve holds, exams, VACIS, and documentation discrepancies.
• Ensure compliance with USMCA, FDA, EPA, USDA, DOT, and other Partner Government Agencies (PGAs).
• Monitor and manage PGA holds, CBP releases, exams, and post-release corrections as needed.
• Support CTPAT, FAST, and ACE processes and maintain compliance with security and trade programs.
• Proactively identify and mitigate risks related to valuation, classification (HTS), country of origin, and admissibility.
• Provide timely updates to customers regarding border status, delays, inspections, and release timelines.
• Maintain accurate records and documentation in accordance with regulatory retention requirements.
• Escalate compliance issues, discrepancies, or potential violations to management and compliance teams.
• Continuously work to meet and exceed customer expectations in a high-volume, time-sensitive border environment.

Qualifications

• Minimum 1 year of experience in U.S. Customs brokerage, import/export operations, or land border logistics (Southern border experience strongly preferred).
• Working knowledge of U.S. Customs regulations, entry types (01, 03, 06, 11, etc.), and in-bond procedures.
• Experience with ACE or similar customs brokerage software (Descartes, CargoWise, BluJay, RB Systems, etc.) preferred.
• Familiarity with USMCA documentation, COO requirements, and preference claims.
• Strong sense of urgency and ability to perform in a fast-paced, high-pressure border environment.
• Excellent attention to detail with strong problem-solving and follow-through skills.
• High level of integrity, professionalism, and reliability (excellent attendance required).
• Strong customer service mindset with the ability to communicate clearly with importers, carriers, and government agencies.
• Excellent verbal and written communication skills in English (Spanish bilingual proficiency a strong plus/preferred).
• Proficient with Microsoft Word, Excel, Windows, email, and PC-based systems.
• Ability to handle sensitive trade compliance information with confidentiality.

Nice-to-Have / Preferred

• Experience working with border crossings (Laredo, Otay Mesa, El Paso, Nogales, Brownsville, etc.).
• Familiarity with truck manifests, eManifests, PARS/PAPS, and carrier coordination.
• Exposure to broker audits, post-entry corrections (PSC), protests, and reconciliation.
• CTPAT/FAST operational knowledge.
• Knowledge of duty drawback, bonded warehouses, and FTZ operations.

Work Environment

• High-volume, time-critical operations with strict cutoff times.
• Frequent coordination with carriers, warehouses, CBP, and customers.
• Requires flexibility to support peak border volumes and operational surges.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customs Brokerage: 2 years (Required)
• Import/Export (US/MX): 2 years (Required)

Work Location: In person

Salary : $17