What are the responsibilities and job description for the Desktop Support Specialist position at Lloyd?
Desktop Support Specialist
Reno, Nevada
Salary-85k
Responsibilities
- Provide Level 2 support for Windows, macOS, and Linux workstations, resolving hardware, software, and network issues.
- Troubleshoot VPN connectivity, Wi-Fi issues, printers, and remote desktop access.
- Perform system diagnostics, resolve OS errors, and assist with workstation performance optimization.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
User Support & Customer Service
- Deliver high-quality technical assistance via phone, email, chat, and in-person support.
- Maintain professionalism when handling escalated or complex user issues.
- Provide step-by-step guidance to end users with varying levels of technical understanding.
- Document issues and resolutions clearly for future reference and knowledgebase entries.
Account & Access Management
- Create and manage Active Directory accounts, including password resets, group membership, and permissions.
- Support MFA enrollment and troubleshooting (Duo, Okta, Microsoft Authenticator).
- Configure Exchange mailboxes, distribution lists, and shared mailbox permissions.
Hardware Deployment & Maintenance
- Configure, deploy, and maintain desktops, laptops, monitors, scanners and peripherals.
Software Installation & Configuration
- Install, configure, and update approved applications.
- Manage antivirus, endpoint protection, and encryption tools (BitLocker, CrowdStrike, Carbon Black).
- Support SaaS platforms and ticketing tools like ServiceNow, Jira, and ConnectWise.
Requirements:
- Installing, upgrading, and repairing PC desktops, laptops, and printers. (Mac / OS X a plus)
- Supporting, upgrading and troubleshooting Windows 10.
- Active Directory: Experience administering Active Directory user accounts and groups.
- Microsoft 365: User Adds/Changes, Email, Sharepoint, and Office Applications.
- iOS and Android mobile devices. (Zebra Android Handheld Scanners a plus)
- Supporting and Troubleshooting basic network connectivity, WiFi, and VPN issues.
- Strong analytical problem-solving skills.
Unfortunately, the client won't transfer H1B's or sponsor at this time.