What are the responsibilities and job description for the Sales & Catering Manager - Hyatt Place position at Lloyd Companies?
Position Summary
The Sales & Catering Manager is responsible for revenue generation through the development and execution of group sales, catering and events. This role manages client relationships from initial inquiry through event execution, ensuring a seamless and high-quality experience. The Sales & Catering Manager actively prospects new business, maintains existing accounts and relationships and collaborates with internal teams to meet and exceed revenue goals.
Essential Functions And Responsibilities
Indirectly supervises 1-15 employees when the Director of Sales and/or Banquet Captain are not present. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in interviewing, hiring, and training of team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Job Requirements
Bachelor’s Degree preferred in related field; and/or 3-5 years of equivalent experience in Hospitality Sales or related industry. Experience with sales and catering sales systems preferred.
Company Values
The Sales & Catering Manager is responsible for revenue generation through the development and execution of group sales, catering and events. This role manages client relationships from initial inquiry through event execution, ensuring a seamless and high-quality experience. The Sales & Catering Manager actively prospects new business, maintains existing accounts and relationships and collaborates with internal teams to meet and exceed revenue goals.
Essential Functions And Responsibilities
- Prospect, solicit, negotiate, and secure new and repeat business to achieve individual and team revenue goals.
- Maximize revenue through strategic upselling, contract negotiation, and creative event and catering solutions.
- Develop and execute monthly SMART sales plans aligned with overall business objectives.
- Build and maintain strong client relationships through proactive communication, follow-up, and exceptional service.
- Understand client needs and deliver tailored solutions that exceed expectations and drive repeat business and loyalty.
- Plan, coordinate, and execute events from initial inquiry through post-event follow-up, ensuring all details are accurate and seamless.
- Conduct site tours, client meetings, and pre-event (pre-con) meetings to confirm event requirements and expectations.
- Collaborate with internal departments (Banquets, Front Desk, Housekeeping, Maintenance, and Food & Beverage) to ensure successful event execution.
- Partner with culinary and sales leadership to develop menus and event concepts aligned with client needs and current trends.
- Identify and pursue new business opportunities through prospecting, networking, market research, and community engagement.
- Maintain knowledge of market trends, competitor activity, and hotel offerings to effectively position and sell services.
- Maintain accurate and organized client records, contracts, and sales activity using CRM and sales systems.
- Prepare and manage all sales documentation (contracts, BEOs, proposals, reports) in a timely and accurate manner.
- Communicate event details, updates, and changes effectively through BEO meetings and ongoing cross-department collaboration.
- Deliver exceptional guest and client experiences by resolving inquiries and concerns in a timely, professional manner.
- Act as Manager-on-Duty as assigned and support hotel operations, including responding to emergencies as needed.
- Ensure compliance with company policies, procedures, and safety standards.
- Represent the hotel professionally within the community and participate in training, meetings, and professional development opportunities.
- Other duties as assigned.
Indirectly supervises 1-15 employees when the Director of Sales and/or Banquet Captain are not present. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in interviewing, hiring, and training of team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Job Requirements
- Hold self and others to high ethical standards.
- Exceptional sales skills to include client development, retention, and communication.
- Demonstrated strategic thinking skills.
- Excellent oral and written communication skills.
- Sales ability and a competitive spirit.
- High energy personality.
- Strong interpersonal and communication skills to develop and enhance business relationships.
- Active member of the community.
- Desire to network and get involved.
- Willingness to provide exceptional customer service.
- Warm, friendly, and service-oriented philosophy.
- High degree of flexibility and tolerance for change.
- Computer literate.
- Excellent organizational and follow-through skills.
- Ability to carry out multi-task projects.
- Ability to work well with diverse groups or individuals.
- Regular and consistent attendance.
Bachelor’s Degree preferred in related field; and/or 3-5 years of equivalent experience in Hospitality Sales or related industry. Experience with sales and catering sales systems preferred.
Company Values
- Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.
- Build Relationships for Life. At Work. At Home. In the Community.
- Solve It. Deliver results through innovation, creative thinking, and problem solving.
- Have Fun. Perform at Your Best. Celebrate Successes.