Property Manager - Luxury

POSITION SUMMARY

Our property managers are the heartbeats of our properties. It is expected that you will take the initiative to complete any task needed to keep the property running smoothly and looking its best. You will need to use good intuition when making decisions and have a knack for working with people. This position is extremely relationship driven, which will require excellent communication skills. A great sense of humor is also a plus!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Catch up on any missed calls or emails from the night before (responsiveness is important)
• Walk all areas of the property (which we call the 4 corners) to ensure the property is trash free and looks its best for all the residents and visitors that day.
• Be excited to show your property off by scheduling as many tours as possible with potential residents, leasing is the key to success, and it’s fun!
• Utilize your creativity by updating your properties social media pages, planning resident events, open houses, and any other fun marketing ideas you think of.
• Your outlook calendar is your best friend, put everything on it, and proactively look at it to plan your day, week, and month.
• Check your outstanding rent report, and call any residents who may be behind, offering them solutions before initiating evictions.
• Be available throughout the day for residents and future residents, people love to talk to you!
• Schedule move-ins, and walk the apartments to ensure they are sparkling clean and perfect for your new residents.
• Order any inventory needed, but price check options first (just like you would if you were writing the check)
• Complete your move-outs by walking the apartments and charging back for any damages. Schedule vendors right away so the apartment can be marketed and re-leased quickly.
• Work through any resident concerns, using your problem-solving skills to resolve them as quickly as possible, just solve it!
• Submit invoices so that your vendors can be paid promptly, they appreciate that!
• Communicate regularly with your maintenance team to make sure all maintenance requests are completed quickly, and the vacant apartments are made move-in ready.
• Collect bids for any special projects, always price checking to ensure we are getting the highest quality at the best price.
• Make sure all necessary contracts are in place such as snow removal, and lawn care. Regular communication with these vendors will avoid some headaches.
• Double check the various websites your property is marketed on to ensure accurate pricing.
• Stay up to date on company policies and procedures by reading the daily training emails and any other information that gets sent to you.
• Treat everyone equally and fairly, it’s not only the law, but also the right thing to do.
• Have fun, property management can be hard, but it can also be rewarding, and you will have the best team to support you.
• Be ready to take care of anything that comes up that day, not everything can be planned for, being open minded and flexible is key.

SUPERVISORY RESPONSIBILITIES

Directly may supervise assistant property managers. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, developing, and training employees with assistance from human resources; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

JOB REQUIREMENTS

• Love to help people
• Over communicate, especially during conflict
• Always follow-through
• Are always 5 minutes early
• Respond rapidly to all phone calls and emails, typically within an hour
• Love the thrill of sales
• Have a critical eye for detail
• Take extreme ownership of their property
• Manage their assets like they own it
• Manage their personal finances well
• Embrace change
• Plan for the future
• Enjoy meeting new people and understanding different points of view
• Like technology, and can easily navigate a computer
• Are creative thinkers
• Always do the right thing
• Are problem solvers
• Build relationships for life
• Love to have fun!
• Have a safety first mindset

EDUCATION and/or EXPERIENCE

 A bachelor’s degree in a related field is helpful, otherwise; 1-2 years of equivalent experience in Property Management will suffice.

• Do the Right Thing.  Act Ethically.  We are responsible for our words, our actions and our results.
• Build Relationships for Life.  At Work. At Home. In the Community.
• Solve It.  Deliver results through innovation, creative thinking, and problem solving.
• Have Fun.  Perform at Your Best. Celebrate Successes.