What are the responsibilities and job description for the Customer Service Representative position at Llewellyn Worldwide?
Summary Description
The customer service representative is responsible for handling customer’s requests received via phone (primarily), email, letter or fax in a professional and timely manner. The representative works directly with our accounting, sales, and shipping departments to provide the necessary information to help customers.
Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Job Responsibilities
- Respond to incoming calls in a professional and pleasant manner.
- Enter book orders received from customers via telephone and fax, ensuring all information is accurate.
- Enter credit memos and process returns accurately and timely.
- Troubleshoot shipping/account issues from our accounting, sales department or customer and resolve the issues through following established procedures.
- Issue mailings to customers and update customer records as needed.
- Maintain backordered release and reporting process.
- Contact customers when needed to resolve discrepancies, provide requested information, etc.
- Perform data entry tasks such as entering new accounts in our system and processing address changes.
Skills, Education, and Experience
- Excellent data entry skills
- Ability to use 10-key keyboard and type minimum of 30 WPM
- High School Diploma
- Must have up to 3 to 5 years of customer service experience in a call center.
- Excellent communication skills.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- customer service: 3 years (Required)
- Call center: 3 years (Preferred)
Work Location: In person
Salary : $17 - $18