Lifestyle Manager

Job Description

As the Lifestyle Manager you will work at one of LIVunLtd’s luxury residential or commercial buildings to oversee the building’s amenities and connect residents with a robust array of lifestyle services. The Lifestyle Manager will act as LIVunLtd’s brand ambassador of hospitality, creating the lifestyle vibe for the community. As the Lifestyle Manager, you will serve as the main point of contact for all things related to the amenities, home, and lifestyle services. The ideal candidate will have experience in event coordination, connecting people to services, and providing elevated hospitality.

ESSENTIAL RESPONSIBILITIES

Lifestyle Services

• Introduce clients to our home services, including all services related to the move-in process.
• Greet all clients and answer phones in a warm and professional manner.
• Ensure a superior, high level of customer service is being provided to clients.
• Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including:
• Salon and spa appointments
• Tours and/or leisure activities
• Pet walking services
• Housekeeping services
• Refer preferred movers and vendors to residents and obtain bids
• Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
• Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.
• Track resident usage, communication, and feedback completely and accurately in Salesforce.

Events, Promotion, Sales, and Networking

• Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
• Ensure LIV-approved promotional materials are on display on property.
• Attend periodic on-site parties and functions.
• Reconcile and submit invoices for all purchases and expenses.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.

Operations Facility Management (location dependent)

• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment in all amenity spaces.
• Ensure compliance with safety/emergency/incident/accident protocols.
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Training, educating, monitoring, and coaching on-site staff on all facility procedures.
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness Group Fitness Programs (location dependent)

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Display and stock marketing materials on-site provided by the Creative Team.
• Relay client and resident group fitness programming feedback and requests to Fitness Wellness Director.

Pool Operations (location dependent)

• Monitoring Lifeguard attendance and performance.
• Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.
• Identify and propose repairs, annual maintenance and upgrade items.

SKILLS AND QUALIFICATIONS

• Minimum 2-year experience in luxury hospitality.
• In-depth knowledge of New York City attractions..
• Enthusiastic, passionate and knowledgeable about the hospitality industry.
• Thrive in a dynamic, fast paced environment.
• Excellent verbal and written communication skills.
• Superior time management skills.
• Knowledge of multiple languages is an additional asset
• Knowledge of BuildingLink and Salesforce are bonus qualities.
• Proficient in Google suite
• Ability to work independently with remote supervision.
• Ability to work with all levels of staffing, other management and clientele.
• Great opportunity for those with experience as a personal assistant, concierge, and event planner or those who have worked in guest services, members services, private membership clubs.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance

COMPENSATION

Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.

LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States