What are the responsibilities and job description for the Help Desk Support Coordinator position at Livingston HealthCare?
JOB SUMMARY:
Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider.
Schedule:
- 1.0FTE (40 hours)
- Mon-Fri
Compensation:
- $ 20.00/hr DOE
- Robust Benefits Package
ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:
- Responsible for answering the help desk phone, and assigning tickets to support staff
- Responsible for triaging and assigning work orders that come in via email
- Assists in maintaining users credentials
- IT procurement and vendor relations
- Coordinate the IT components of new employee and new provider on-boarding
- Manage and schedule resources for IT training
- Telemedicine co-site facilitator
- Initiate, monitor, log, and distribute reports and data.
- Develop and maintain procedures for all of these duties
- Supports other duties as assigned
ADDITIONAL RESPONSIBILITIES:
- Monitor and track IT systems
- Timely communication to all customer inquiries
- Keeps users informed about the status of their incident or inquiry
- Assist with Information Systems projects as assigned
QUALIFICATIONS (Required):
- High school diploma or equivalent
- Customer focus
- Previous experience in similar role, or customer-focused support role
- Proficiency in basic computer skills, Microsoft Office applications
- Excellent written and verbal communication skills
ADDITIONAL DESIRABLE QUALIFICATIONS:
- Experience in support CRM system BMC Track-IT! Preferred
- Experience with or knowledge of Microsoft Active Directory