Bilingual Medical Call Center Representative – Evening Shift

Job Title: Bilingual Medical Call Center Representative – Evening Shift
Company: Living Water Clinic – Clínica Agua Viva
Location: Lindsay, California
Schedule: Monday–Friday, 12:00 PM–8:00 PM; occasional Saturdays as needed

Position Overview:
Living Water Clinic is seeking bilingual Medical Call Center Representatives to join
our growing team. We are looking to hire at least two individuals who are passionate
about providing compassionate, professional service to our patients.
The ideal candidate will have at least one year of experience in a receptionist or call
center role, excellent communication and customer service skills, and the ability to
work effectively in a fast-paced healthcare environment. Fluency in both English and
Spanish is required.

Summary of Responsibilities:
● Answer incoming calls on a multi-line phone system while providing excellent customer
service.
● Schedule patient appointments according to established guidelines and utilize available
resources to meet patient needs.
● Educate patients on Living Water Clinic services and appointment requirements.
● Register patients and obtain or update insurance and demographic information.
● Follow up with patients and conduct outreach as assigned.
● Route calls to the appropriate department or health center.
● Respond to patient questions and concerns in a professional and compassionate
manner.
● Report potential patient concerns or complaints to a supervisor promptly.
● Maintain patient confidentiality and comply with HIPAA requirements.
● Utilize the organization's EMR and other computer systems accurately and efficiently.
● Demonstrate knowledge of registration procedures, insurance verification, and available
financial programs.
● Maintain a positive and professional attitude while representing Living Water Clinic.
Education:
● High School Diploma or equivalent required.
● Associate’s Degree preferred.

 

Prior Experience:
● Minimum of one (1) year of experience in a receptionist, customer service,
or call center role required.
● Previous experience in a medical or healthcare setting preferred.
● Experience with appointment scheduling and/or EMR systems preferred.

Skills:
● Fully bilingual in English and Spanish required.
● Excellent customer service and telephone etiquette.
● Strong verbal and written communication skills.
● Excellent listening and interpersonal skills.
● Intermediate computer skills and ability to learn new systems.
● Strong attention to detail and accuracy.
● Demonstrated problem-solving skills and sound judgment.
● Ability to handle sensitive and confidential information.
● Ability to multitask in a fast-paced environment.
● Reliable, dependable, and flexible.
● Excellent follow-through and organizational skills.
● Ability to work effectively as part of a team.

Physical Requirements:
● Ability to sit for extended periods of time.
● Ability to lift 20 or more pounds.
● Reliable transportation.

Schedule Requirements:
● Monday through Friday, 12:00 PM–8:00 PM
● Occasional Saturdays as needed
● Must be available to consistently work the required schedule.

We Offer:
● Competitive Salary
● Health, Dental, and Vision Insurance
● 401(k) Matching
● Paid Time Off
● Paid Holidays
● Opportunity for career advancement

● Opportunity to be part of a growing healthcare organization

Living Water Clinic prides itself on providing loving, quality care to our patients. If you
are a dedicated individual with a passion for helping others and possess the skills and
experience above, we encourage you to apply and become part of our team!

Our organization is an equal opportunity employer. We embrace diversity and are
committed to creating an inclusive environment for all employees.