What are the responsibilities and job description for the Remote Medical Transportation Customer Service/Scheduling_19650 position at Living For Tomorrow?
This is a remote position.
What to Expect
Assist members:
Additional Client Program Technology Requirements:
Hard Drive Space:
Operating System: Windows 11 (fully patched with no pending updates)
Internet Connection and Speed: Hard-Wired Connection (Not wireless):
Webcam: Required
USB 3.0 Port: Required for use with USB headsets
What to Expect
Assist members:
- With transportation to and from appointments
- Ensure those waiting for a ride receive transportation
- In resolving issues with previous appointments
- With a transportation recovery where a scheduled trip has failed
- With benefits eligibility
- Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
- Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
- Collaborating with various departments within the department to effectively address and resolve transportation and eligibility issues.
Additional Client Program Technology Requirements:
Hard Drive Space:
- 40 GB of available space
- 60 GB of total space
Operating System: Windows 11 (fully patched with no pending updates)
Internet Connection and Speed: Hard-Wired Connection (Not wireless):
- Minimum 30 mbps download
- Minimum 10 mbps upload
- Maximum Latency Threshold: 50 ms (milliseconds)
Webcam: Required
USB 3.0 Port: Required for use with USB headsets