Inside Sales Support

The Inside Sales Support position provides sales, administrative, and customer service support for Living Earth’s landscape materials operations. This role assists customers with pricing, quotes, order entry, product availability, and delivery coordination while partnering closely with dispatch, yard operations, and sales leadership to ensure accurate, timely service. The position is expected to deliver a high level of customer responsiveness, order accuracy, and operational support in a fast-paced environment.

Essential Duties and Responsibilities

• Serve as a primary point of contact for inbound customer calls, emails, and walk-in inquiries.
• Assist customers with product information, pricing, availability, and delivery options for mulch, soils, compost, sand, gravel, and other landscape materials.
• Prepare customer quotes and convert approved quotes into accurate sales orders in company systems.
• Coordinate with dispatch, drivers, yard personnel, and management to ensure orders are scheduled, fulfilled, and delivered correctly.
• Communicate with customers regarding order status, delivery timing, changes, backorders, and service concerns.
• Support outside sales representatives by preparing quotes, pulling customer information, monitoring open opportunities, and following up on pending items.
• Maintain accurate customer records, assist with new customer setup, and process invoices, credits, and related sales documentation as needed.
• Help resolve customer complaints, order discrepancies, and service issues in a professional and timely manner while maintaining strong internal and external relationships.

Other Duties as Assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education and Experience

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 2 years of experience in inside sales, customer service, order entry, dispatch support, or administrative support; experience in landscape materials, construction materials, trucking, or a related industry preferred.

Knowledge, Skills, and Abilities

• Strong communication, customer service, and relationship-building skills.
• Ability to manage multiple priorities with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Outlook, Word, and Excel; experience with ERP, CRM, dispatch, or order-entry systems preferred.
• Basic math skills and the ability to review quantities, pricing, tickets, and other sales-related documentation.

Licenses / Certifications

• No license or certification required.
• Valid driver’s license preferred if occasional travel between sites is required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

• Ability to sit for extended periods while working at a computer and phone, with periodic standing and walking throughout the workday.
• Ability to speak and hear clearly in person and by phone and to use standard office equipment on a regular basis.
• Ability to occasionally lift or move up to 15 pounds and enter operational areas as needed while following site safety expectations.

Work Environment

• Primarily office-based within an active branch or site environment with frequent interaction with customers, dispatch, drivers, and yard personnel.
• Fast-paced environment with changing priorities, seasonal volume fluctuations, and occasional exposure to outdoor conditions, dust, and noise when entering operational areas.

Salary : $50,000 - $60,000