What are the responsibilities and job description for the Quality Manager position at LiveWire?
About LiveWire
LiveWire is building the future of electric motorcycles through innovative product development, fast-paced execution, and a relentless focus on rider experience and vehicle quality. As we continue scaling both launched and upcoming vehicle platforms, we are looking for a hands-on Quality Manager to help drive quality ownership across our organization and supplier network.
Position Summary
The Quality manager will serve as a key leader responsible for driving product and process quality across vehicle development, launch, production, suppliers, and field feedback channels. This role will own quality issue management from identification through resolution, helping establish strong operational systems, supplier accountability, and scalable quality processes across the organization.
This role requires a proactive, hands-on individual who is comfortable operating both strategically and tactically within a fast-moving EV launch environment.
Key Responsibilities
Quality Ownership & Issue Resolution
- Lead quality issue management activities across internal teams, suppliers, manufacturing partners, and field operations
- Drive containment, root cause analysis, corrective actions, and long-term resolution of quality concerns
- Establish clear ownership, prioritization, and tracking of open quality issues
- Monitor and communicate quality trends, risks, and performance metrics
Supplier & Manufacturing Quality
- Drive supplier quality activities including PPAP, APQP, audits, containment activities, and corrective action management
- Partner closely with Supply Chain and manufacturing teams to improve incoming quality and production readiness
- Support launch activities and ongoing production quality improvements across vehicle platforms
- Participate in supplier visits and manufacturing site reviews as needed
Systems & Process Development
- Help establish and improve quality operating systems, processes, and documentation
- Support development of quality dashboards, KPIs, NCR processes, and reporting structures
- Drive implementation of structured root cause methodologies including 8D, 5 Why, DFMEA and PFMEA
- Support development of quality gates, audit processes, and standardized quality procedures
Field & Customer Quality
- Partner with service and engineering teams to review customer complaints, returned parts, and field failures
- Support warranty tracking, failure analysis, and continuous improvement initiatives
- Help ensure vehicles released into market meet regulatory, homologation, and customer quality expectations
Experience Required
- Experience in automotive, EV, powersports, or related industries with exposure to manufacturing quality, supplier quality, product quality, and/or vehicle launch activities
- Strong understanding of PPAP, APQP, DFMEA, PFEMA, root cause analysis, and corrective action processes
- Familiarity with vehicle homologation, CoP (Conformity of Production), and regulatory requirements for U.S. and/or European markets preferred
- Experience supporting regulated vehicle products within automotive, EV, or powersports industries strongly preferred
- Ability to lead cross-functional issue resolution in a fast-paced environments
- Strong ownership mindset with the ability to proactively drive results
- Comfortable operating both strategically and hands-on
- Strong communication and organizational skills
Additional Information
- Hybrid role with preference for candidates located near the Milwaukee, Wisconsin area
- Domestic and international travel may be required (10–15% annually) for supplier visits, qualifications, and program support.
Education Required
- Bachelor's degree in Supply Chain Management, Business, Engineering, or related field.
- Preferred: MBA or certification in APICS / CSCP / CPIM or similar.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
LiveWire is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
We offer an inclusive compensation package for all full-time salaried employees including but not limited to, annual bonus programs, health insurance benefits, a 401(K) program, employee discounts on products and accessories, and more.