What are the responsibilities and job description for the IT Support Technician position at Livetrends Design Group LLC?
Description
About the Role
Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same.
Key Responsibilities
Help Desk & End-User Support
- Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues
- Perform administrative installation and configuration of software applications on end-user devices
- Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops
- Support users via phone, email, remote desktop, and in-person visits
Hardware & Device Management
- Set up and configure new laptops and desktop computers for incoming users
- Diagnose and resolve printing and printer-related issues including network and local printer connectivity
- Maintain and track IT assets using asset tagging and inventory management systems
- Coordinate hardware repairs and warranty replacements as needed
User & License Administration
- Assist with basic user account configuration in Active Directory and cloud-based platforms
- Support software licensing processes including assignment, renewal tracking, and compliance basics
- Onboard new employees by preparing workstations and provisioning access
Networking & Infrastructure Support
- Troubleshoot network connectivity issues including wired, wireless, and VPN access
- Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology
- Escalate complex network or infrastructure issues to senior IT staff with thorough documentation
Field & Travel Requirements
- Travel to various client or office locations throughout Orange County and Lake County as required
- Provide on-site technical support, hardware installations, and equipment deployments at multiple locations
- Maintain a professional demeanor and strong communication skills when representing IT on-site
What We Offer
- Hands-on, real-world IT experience to complement your academic background
- Mentorship from experienced IT professionals
- Exposure to a wide variety of technologies, environments, and industries
- Health, Vision, Dental Benefits
- 401k Match
- Educational Reimbursement
- Gym Reimbursement
- Mileage reimbursement for travel
- Opportunity for growth and advancement as skills develop
Requirements
Qualifications
Education
- Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field
- Relevant certifications (CompTIA A , Network , Microsoft Fundamentals, or similar) are a plus but not required
Knowledge & Skills
- Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points
- Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts
- Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration
- Ability to learn new tools and technologies quickly with minimal supervision
- Strong problem-solving skills and a customer-first attitude
- Good written and verbal communication skills
Additional Requirements
- Valid driver’s license and reliable transportation for travel within Orange and Lake Counties
- Ability to lift and carry IT equipment (up to 40 lbs)
- Authorized to work in the United States