E-Commerce Manager

Description

Company: LiveTrends Design Group 

Position: E-commerce Manager

Reports to: VP of Sales & Marketing

POSITION

The E-Commerce Manager will oversee the day-to-day management and performance of our online sales channels while coordinating with internal teams responsible for content creation and product fulfillment. This role will play a critical role in scaling online sales, improving operational efficiency, and ensuring a seamless end-to-end customer journey. To be successful this candidate needs to combine ecommerce strategy, marketplace management, digital merchandising, analytics, and operational leadership to drive revenue growth, improve customer experience, and optimize ecommerce performance. 

SPECIFIC ACCOUNTABILITIES 

Ecommerce Strategy & Growth 

· Develop and execute e-commerce growth strategies

· Manage online sales performance, promotions, merchandising, and conversion optimization

· Identify opportunities to increase revenue, average order value, and customer retention

· Monitor ecommerce trends, customer behavior, and competitor activity

· Support expansion into new marketplaces, platforms, or digital channels
 

Platform & Marketplace Management

· Own day-to-day management in online portals

· Monitor and resolve listing suppression, content errors, and compliance flags

· Coordinate new SKU setup and seasonal assortment changes

· Manage product launches and seasonal campaigns with Marketing team support

· Coordinate with support teams to ensure timely product setup and updates

· Maintain brand consistency across all digital storefronts

Product & Merchandising Management

· Oversee product assortment, categorization, and merchandising strategy

· Manage all product listings: titles, bullet points, descriptions, imagery, and attributes

· Ensure 100% of live SKUs have complete, optimized, and retail-compliant content

· Analyze product performance and recommend assortment adjustments

· Collaborate with product, marketing, and operation teams on campaign execution

Fulfillment & Operations Oversight

· Partner with shipping and operations teams to ensure timely and accurate order fulfillment

· Monitor inventory availability and coordinate replenishment needs

· Help optimize fulfillment workflows and operational efficiency

· Address order issues, returns, and customer experience concerns proactively

Analytics & Reporting

· Generate weekly and monthly performance reports 

· Use data to drive strategic decisions and operational improvements

Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

· Bachelor’s degree in marketing, business administration or a relevant field.

· 5–7 years of ecommerce management experience

· Experience managing B2B2C or omnichannel e-commerce operations

· Strong understanding of e-commerce platforms and online marketplaces

· Experience coordinating cross-functional teams

· Analytical mindset with experience using ecommerce reporting tools

· Strong project management and organizational skills

· Excellent communication and leadership abilities