Patient Care Coordinator

Job Summary: The Patient Care Coordinator is responsible for the coordination of patient care. The Patient Care Coordinator will function as a patient advocate, providing support during the treatment process.

Responsibilities and Duties:

• Supports and activates patients to enhance their engagement in treatment.
• Corresponds with referral sources, legal systems, and outside providers as needed.
• Ensures proper consent/release forms are signed by patients.
• Arranges patients’ aftercare and discharge planning as directed by the primary treatment team.
• Facilitates the completion of FMLA, COBRA, and Short-Term Disability paperwork.
• Assists the primary treatment team with patient transfers as requested.
• Schedules and confirms patient appointments for services including outpatient, mental health and MAT.
• Facilitates patient placement in recovery housing, long term facilities, and halfway housing.
• Gathers feedback on placement agencies to assess patient safety and continued use of resource.
• Attends daily treatment team meeting and provides input.
• Manages the release of patient records upon discharge, as requested.
• Facilities outreach to address occupational, legal, and familial issues.
• Supports data collection.
• Provides patients with a satisfaction survey upon discharge. 
• Remains in communication with Admissions staff regarding patient financial obligations.
• Meets with patients within the first few days following admission to discuss financial obligations and follows up as necessary.
• Arranges payment and/or payment plan and completes the necessary documentation.
• Performs other related duties as assigned. 

Education and Experience:

• High School diploma or equivalent. 
• CRS certification preferred.
• Long-term recovery experience. 
• Experience in an addiction treatment setting. 
• Familiarity with related community resources.