The IT Specialist provides technical support to employees and helps maintain the organization’s computer systems, network infrastructure, and technology resources. This role is responsible for troubleshooting technical issues, managing hardware and software installations, maintaining network security, and ensuring employees have the tools and support needed to work efficiently.

Requirements: 

Troubleshooting and Technical Support 

• Provide technical support to end users for hardware, software, network, and connectivity issues.

• Respond to help desk tickets, prioritize requests, and resolve technical issues in a timely manner.

• Troubleshoot and resolve issues involving computers, printers, mobile devices, and other peripheral equipment.

• Assist employees with software applications, system access, and general technology questions.

Systems and Network Administration

• Install, configure, maintain, and troubleshoot computer systems, printers, and peripheral devices.

• Monitor network performance and help maintain reliable, secure network connectivity.

• Perform system updates, security patches, software installations, and routine maintenance.

• Support user accounts, access permissions, and system configurations.

• Identify potential technology issues and recommend solutions to improve system performance and reliability.

Network Security and Maintenance

• Follow established security protocols and assist with maintaining network and system security.

• Help protect company systems and data by applying security updates and supporting access controls.

• Monitor systems for potential technical or security issues and escalate concerns as appropriate.

• Assist with maintaining IT documentation, equipment records, and troubleshooting procedures.

Customer Service and Collaboration

• Provide responsive, professional, and customer focused support to employees at all levels.

• Communicate technical information clearly to both technical and nontechnical users.

• Work with internal team members and external technology vendors to resolve issues and support IT operations.

• Maintain accurate records of help desk requests, resolutions, and equipment changes.

Qualifications and Requirements

• Strong knowledge of information technology, network administration, and computer systems.

• Experience troubleshooting and resolving hardware, software, network, and connectivity issues.

• Knowledge of network security principles, security protocols, and system maintenance practices.

• Experience installing, configuring, and maintaining computers, printers, software, and peripheral devices.

• Strong customer service, communication, organizational, and problem solving skills.

• Ability to manage multiple support requests, prioritize tasks, and meet service expectations.

• Ability to explain technical concepts clearly to employees with varying levels of technical knowledge.